Interviews – Page 7
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IT InterviewQ&A: Delegated claims admin teams help alleviate regulation and inflation pressures
Richard Fleming, technical claims controller at loss adjusting business Woodgate and Clark, talks through the role and key focuses of delegated claims administration teams
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IT InterviewTara Foley: Consumer Duty is ‘not a one and done’ regulation
Insurer chief executive says the implementation of the new rules has ‘required significant effort and focus’
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IT InterviewEddie Longworth: Claims Champion award has boosted momentum around AI code of conduct
Award winner ‘overwhelmed’ by victory, thanking ‘large team of volunteers’ who contributed to project that helped secure the recognition
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IT InterviewConny Kalcher: Transforming the insurance customer experience block by block
’What we are doing is moving a whole super tanker that’s used to working one way to work in a different way,’ says group chief customer officer
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IT InterviewGeorgina Davis: Zurich helping brokers avoid ‘computer says no’ problem when trading
’We have, 100%, all real people behind our online platforms,’ says head of broker proposition and distribution
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IT InterviewAnn Owen: Aviva Private Clients ‘focused on claims service’ in high net worth sector
’We are staffed up because it’s not an option to not pick up the phone,’ says managing director
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IT InterviewPhil Michell: AI holds ‘opportunities’ to address ‘black and white situation’ with vulnerable customers
’The challenge is only [a] few customers will actually declare themselves as vulnerable when asked,’ says director
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IT InterviewAnt Middle: M&A will provide Ageas UK with ‘optionality for the future’
Chief executive eyes new product lines and M&A opportunities as personal lines insurer plots out its next three to five-year strategy
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IT InterviewTom Downey: Pen Underwriting plans to use M&A to build ‘a much more specialist, niche business’
Chief executive strives for MGA to be ‘magic in the middle’ between capacity partners and brokers as it looks to hit £1bn GWP by year-end
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IT InterviewPeter Farrelly: Sector must seek talent from ‘unorthodox’ sources
’We can’t rewind the clock – we have to try to close the [talent] gap by accelerating development and looking at new talent pools,’ says UK chief operating officer
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IT InterviewJames Daley: Industry must increase consumer trust to avoid political intervention
Following the implementation of fair value and Consumer Duty, managing director believes ‘commission levels and claims ratios will be the next areas of focus for the regulator’
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IT InterviewPaul Williams: Ripe Insurance is ‘sticking to its knitting’ amid M&A expansion
’There’s lots of noise around technology but it all comes back to whether you are able to offer customers something that they perceive as giving real value,’ says chief executive
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IT InterviewWarren Downey: SRG’s new investment represents beginning of ‘chapter two’ for broker’s growth journey
’If you build the right culture and you attract the right people, you get fabulous results – it’s blinking obvious,’ says group chief executive
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IT InterviewAlan Houston: RSA’s ‘non-negotiable’ position as brokers ‘cry out’ for improved service
’We need to make sure that through a period of change, we do not become internally focused,’ says strategic sales and accounts director
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IT InterviewLouise O’Shea: CFC Underwriting aims to make complex cover understandable
Growth is on the agenda as new group chief executive explores geographical and product opportunities
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IT InterviewNick Line: Markel arming underwriters with ‘right training and support’ to address exposed classes
Markel International’s chief underwriting officer underscores the ‘pivotal’ role of education and digital skills in empowering underwriters to navigate complex risk landscapes
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IT InterviewMike Reid: Sompo enters ‘growth mode’ with ‘a focus on the UK’
Despite being ‘a relatively young business in the UK’, the global insurer and its staff want ‘to be seen as experts in what we do’, says chief underwriting officer
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IT InterviewAjay Mistry: Building a ‘successful schemes broker’
Many larger brokers believe that schemes for small clients are ’not as exciting’, says founder and director
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IT InterviewChris Haggart: ‘Clarity of purpose’ around supporting partner brokers at Hedron Network
’Networks across the market have a part to play in making sure that the general quality of brokers in the UK is as robust as it can be,’ says broker network chief executive
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IT InterviewJonathan Davey: ‘I didn’t choose insurance – insurance chose me’
’I am going to be selective. I am young enough to want to keep my grey matter moving,’ says retired chief executive
