Personal injury claims and anti-fraud insurance services provider Insurance Services Office (ISO) has appointed a director of client services.

Joe Pendle joins ISO from the Motor Insurers' Bureau where he was group operations manager.

Pendle will head up ISO's European Client Services Division with responsibility for ensuring that customers maximise usage of the company's claims outcome advisor solution, which aims to improve the consistency and accuracy of personal injury claims management.

Pendle will report directly to ISO's vice president, Lee Fogle.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.