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In Focus: Ghost portals ‘fool every police officer’ as new fraud trend undermines frontline policing
Derek Coles: UGL Insurance’s chief executive talks ‘recalibrating’ after completing ‘three years in one’
Commercial lines rates fall by 11.7% as market softening reasserts itself
REVEALED: Which firms won at 2025’s Insurance Times Awards?
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Interviews
Derek Coles: UGL Insurance’s chief executive talks ‘recalibrating’ after completing ‘three years in one’
’We’re like a chameleon, or a leopard that can change its spots – we can be different things to different markets and that’s what gives our business flexibility,’ chief executive tells Insurance Times
Graham Stait: Allianz’s motor trade revamp and target to become ‘easiest to do business with’
Allianz’ director for UK markets lays out why the insurer is doubling down on mid-market motor trade, where AI is reshaping underwriting discipline and how broker expectations are driving a major service overhaul
James Nicholson: What to keep an eye on in the claims sector for 2026
With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience
Nicola Holmes: Schemes leader bringing insurer know-how to broker business with ‘energy, optimism, influence’
Divisional director leaves insurer days behind as ‘the culture, the people [and] the growth ambition’ of specialist intermediary lures her into broking
Manjit Rana: Clearspeed’s metal detector approach to claims fraud
’We can identify who’s safe and who needs frisking to confirm they’re not a risk. The metal detector doesn’t put a barrier down that stops you flying when it beeps red – it just points out the need for a secondary check,’ explains executive vice president
Q&A: Gareth Haagman on winning the Young Achiever in Technology and Innovation Award 2025
Insurance Times speaks to the winner of 2025’s Young Achiever in Technology and Innovation Award, Gareth Haagman, to find out more about his career so far, his impressive award win and his plans for the future
Xavier Laurent: Banging the drum for ‘consistency’ at Covéa Insurance following new UK leadership
Although emphasising that status quo will be maintained at the insurer in the short term, incoming chief executive adds that his business development expertise will prove ‘instrumental in supporting Covéa Insurance’s next chapter’
Georgina Davis: Making a mark on regional growth and future leaders
After six months in role, the sector’s youngest regional head has taken her division from strength to strength – writing over 30% more new business so far this year than in all of 2024
Ross Dingwall: Mission’s new chief executive on ‘turbocharging growth’
’We’ve got substantial growth plans for the business and are looking for it to be eight to 10 times bigger than it is today in 2030, across the UK and Europe,’ says recently appointed chief executive
Ela Metalia: Inside the IUA’s bid to bridging generations and next gen engagement
‘As someone still fairly new to the market, I know what people my age probably want – more ways to learn and connect,’ says underwriting and claims executive
Covéa Insurance extends strategic plan to 2028 as De Macedo prepares to hand over UK reins
Exiting chief executive tells Insurance Times about his strategic swansong and the personal drivers that have steered his decision to return to France
Luisa Barile: From puppy to profit – how ManyPets learned new tricks for growth
‘I’ve told my team very clearly – I want us to be number one. Success means being the undisputed go-to for pet insurance in the UK,’ says chief executive
David Haynes: Arag UK chief executive ready to take firm to ‘the next level’
Completing his first six months of an integration, the chief executive has now reached smoother waters and reveals his new ‘vision’ to kickstart a cross-party initiative and expand distribution to get the UK ‘on board with access to justice’
John Milliken and Sam Leonard-Williams: Consumer trust pays dividends
In a world where consumers have access to more information than ever, is trust becoming one of the most valuable assets a company can have?
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at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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