Interviews with industry thought leaders

Interviews

John Milliken and Sam Leonard-Williams: Consumer trust pays dividends

2025-10-14T07:00:00+01:00By George McDade

In a world where consumers have access to more information than ever, is trust becoming one of the most valuable assets a company can have?

Paul Dilley: Bridgehaven has not yet ‘scratched the surface’ of its growth ambitions

2025-10-02T07:00:00+01:00By Katie Scott

Chief underwriting officer explains ‘twofold’ strategy for 2026, which will see the hybrid fronting firm add new UK MGAs to its roster alongside a European expansion

Jason Hart: Cyber insurance must focus on key fundamentals, not ‘whizz-bang’ moments

2025-09-29T07:00:00+01:00By George McDade

Cyber security is a notoriously complex topic, with insurers grappling online threats that seem to change by the day, but does the key to effective and proactive cover actually lie in simplifying things for policyholders?

Be’eri Mart: AI implementation can be managed with lessons from the past

2025-09-24T07:00:00+01:00By George McDade

Following in the footsteps of machine learning implementations, operationalising artificial intelligence successfully will be the differentiating factor for firms in UKGI, says chief product officer

Mark Lomas: 'We have made progress', but more to do on inclusion at Lloyd’s

2025-09-22T07:00:00+01:00By Harry McNeil

From culture survey scores to leadership diversity targets, Mark Lomas shares how Lloyd’s is driving progress on inclusion

Richard Dudley: Reinsurance sector starting to showcase ‘a greater willingness to be innovative’

2025-09-19T07:00:00+01:00By Katie Scott

Alongside data usage developing reinsurance delivery, chief broking officer believes ‘a real crossover’ is ‘happening between insurers and reinsurers’

Behind the memes: Using social media to advocate education and industry transparency

2025-09-12T07:00:00+01:00By David Benyon

The industry insider behind ‘The Hard Market’ – the internet’s ‘official unofficial source for insurance industry truths, memes, and mayhem’ – tells Insurance Times about going beyond the laughs to enact real change for the profession

Martyn Mathews: Why education is vital to reinvigorating the insurance industry

2025-09-11T07:00:00+01:00By George McDade

‘Transparency leads to trust and the more we have of that, the more the industry will grow,’ says managing director

Mandy Hunt: The leader steering Clear Group’s MGA ambitions from ‘outside my comfort zone’

2025-09-08T07:00:00+01:00By Katie Scott

The broker and insurer alumnus is now firmly in the MGA market, with big plans around post-acquisition rebranding and new business incubation set to be delivered in the next 12 months

Lee Mooney: New UK boss gearing up to ‘change the pace’ at Markel

2025-08-21T07:00:00+01:00By Katie Scott

Rather than ‘reinvent the wheel’, managing director plans to tap into global group expertise to increase insurer’s ‘share of wallet’ with brokers and ‘dial up the pace’ on product and people volume

Michael Rea: How AssuredPartners deal will help grow Gallagher’s UK and Ireland arm

2025-08-20T07:00:00+01:00By James Cowen

’It’s probably the biggest retail transaction we’ll have done in the UK, certainly in my time here in 10 years,’ says UK and Ireland chief executive

Alex Ktenidis: Tackling SME underinsurance with the ‘right conversation at the right time’

2025-08-19T07:00:00+01:00By Yiannis Kotoulas

’SMEs are sleepwalking into an underinsurance problem at the moment,’ says director of digital trading

Laura Sweetman and Danielle Medhurst: PremFina’s ‘blueprint for success’ to fill personal lines gap

2025-08-14T14:20:00+01:00By Harriet Scott

Alongside new customer acquisition, boosting technology investment is key ’to accelerate and build’ out the premium finance business, says chief strategy officer

Nimeshh Patel: Automotive brands want to work with businesses that have ‘intermediary layers’

2025-08-07T07:00:00+01:00By James Cowen

Embedded insurance can act as a ’lubricant’ to support car manufacturer sales, notes chief executive

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