The UK's biggest loss adjuster, Cunningham Ellis & Buckle, is offering clients one port of call for its high-volume domestic claims service, Home Services.

The move, a break from the current regional structure, is intended to mirror insurers own operations.

But the regional office structure will still apply for commercial, subsidence and specialist technical work, as well as brokers and personal lines clients with particular needs.

The new centralised approach will start on February 7 when personal lines work for CE&B's team of 150 Home Services field adjusters will be distributed from seven service centres, each dealing with a small group of insurers.

Incident managers at each office will be able to allocate adjusters to visit policyholders' homes in any part of the country, without dealing through CE&B's regional office structure.

CE&B client director Kevin Larman said that the majority of its insurer clients operate their personal lines work nationally, and that the loss adjuster wanted to reflect this in its new structure.

"It's client driven. It's the way the market is going for these types of domestic claims," he commented.

Personal Lines director Phil McNeilage said: "Around 80% of CE&B's personal lines work is now efficiently processed by trained incident managers that work out of seven, strategically based centres. The Home Services adjuster field force will bring the business in line with our customers' requirements."

The change is part of CE&B's new strategy on improving client relationships, which splits loss adjusting work into two channels, home and commercial. A spokesman said there are no redundancies involved in the reorganisation.

Cunningham Ellis & Buckle has a UK turnover of about £90 million. It was formed by merger two years ago and lists insurers CGU and RSA amongst

its clients.


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