Natwest Bank's insurance has been fined £500,000 by the Personal Investment Authority (PIA) for failing to comply with its rules on the sale of insurance and investment products.

It is the second-highest, non-pension related fine imposed by the regulator.

The disciplinary action followed a compliance visit by PIA staff to Natwest's offices in 1997, before it was taken over by its new owners Royal Bank of Scotland.

The PIA said it identified a series of shortcomings at Natwest but stressed none of the bank's customers had suffered any financial loss as a result of the rules breach.


The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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