All the things the insurance industry should promise in 2009

This year the insurance industry promises to:

  • Underwrite for profit in all lines of business – no loss leaders
  • Pay claims promptly
  • Stop using small print to disguise what is and is not covered
  • Tackle fraud without treating all claimants like fraudsters
  • Not go to the ombudsman on 50/50 cases
  • Pay suppliers and partners sustainable rates and promptly
  • Disclose commission promptly and with pride
  • Recommend the most appropriate policy and insurer regardless of commission paid
  • Charge a fee, like other professionals, rather than commission
  • Provide like-for-like replacement vehicles to kill the credit hire industry
  • Scrap the ABI flood agreement and charge the full rate or refuse cover to at-risk properties
  • Tackle excessive no win no fee lawyers’ bills
  • Refuse referral fees

Come the second of January, forget all these resolutions - just like every year.