New Year resolutions

This year the insurance industry promises to:

• Underwrite for profit in all lines of business – no loss leaders
• Pay claims promptly
• Stop using small print to disguise what is and is not covered
• Tackle fraud without treating all claimants like fraudsters
• Not go to the ombudsman on 50/50 cases
• Pay suppliers and partners sustainable rates and promptly
• Disclose commission promptly and with pride
• Recommend the most appropriate policy and insurer regardless of commission paid
• Charge a fee, like other professionals, rather than commission
• Provide like-for-like replacement vehicles to kill the credit hire industry
• Scrap the ABI flood agreement and charge the full rate or refuse cover to at-risk properties
• Tackle excessive no win no fee lawyers’ bills
• Refuse referral fees

Come the second of January, forget all these resolutions - just like every year.