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FCA highlights focus areas for Consumer Duty implementation

By 2023-01-26T15:58:00

regulation consumer duty

The multi-firm review from the regulator ‘should be of real concern to the industry’

Some firms are further behind in their planning for the implementation of the FCA’s Consumer Duty regulation and may struggle to apply the rules effectively once they come into force.

This is according to a statement released by the regulator yesterday (25 January 2023), which added that many firms have embraced the shift to delivering good customer outcomes and have established “extensive programmes of work to comply with [Consumer Duty] properly”.

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