Claudia Partridge, marketing and learning and development manager at Commercial Express, talks about her firm’s entry to the excellence in professional development category
1. Why did you put yourselves forward for this category?
We entered because Commercial Express (CE) learning and the new CE training academy represent a step-change in how we support brokers.
After identifying a skills gap through call analysis, we built targeted, task-specific training to help brokers use our platform with confidence and speed.
This initiative reflects our commitment to raising service standards across the industry while investing in tools that genuinely make brokers’ lives easier.
The award category perfectly aligns with this ambition.
2. What makes your entry stand out, and why should you win the award?
Our entry stands out because CE Learning delivers market-leading, fully in-house content created by our own learning designer and guided by subject matter experts.
The platform offers deep technical insurance learning, product-focused courses, compliance training and broader professional development – all designed specifically for brokers.
This combination of high-quality content, industry expertise and a commitment to raising capability across the market sets CE learning apart.
It demonstrates genuine innovation and delivers real value which is why we believe we deserve to win.
3. What would winning this award mean to you and your firm?
Winning would be powerful recognition of the work we’ve put into improving the broker experience.
It would validate our investment in learning, our people and our service-led approach.
For our teams, it would be a proud achievement reflecting the effort behind every training module, video and broker insight we’ve actioned.
For the business, it would strengthen our mission to set a new standard in MGA support and position CE Learning for its next stage of growth.
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