Global head of TPA at McLarens says the firm is focused on delivering quality outcomes, so it has hand-picked the best experts in the industry 

McLarens has bolstered its third-party administration (TPA) offering by hiring a team of six senior TPA specialists from Broadspire, part of Crawford and Company.

The incoming team, which holds an average of 20 years of experience between them, will support the continued development of McLarens’ TPA capabilities at an international level.   

They will be based in London and report to the firm’s global head of TPA Kirsten Early.  

Early said: “These hires are about building strength at a senior level. In an insurance world increasingly dominated by globalisation and consolidation, international claims handling is a sophisticated business, demanding the expertise and experience of highly skilled and innovative practitioners.  

“We’re focused on delivering quality outcomes for our clients and we will do this by hand-picking the best experts in the industry. I’m delighted to welcome this team of trusted market leaders to McLarens.” 

Early joined McLarens in May to spearhead the strategic expansion of McLarens TPA, building upon the company’s existing proposition to develop a global service. 

Incoming hires  

The new team of six are all recognised experts within the TPA market and have extensive experience of working with brokers, insurers, MGAs, captives and corporates worldwide.  

The new recruits include:  

  • Jason O’Sullivan joins as the head of global TPA development - he will lead sales across McLarens TPA. O’Sullivan has spent 15 years specialising in the TPA sector, having held senior business development roles at Gallagher Bassett, Crawford and, most recently, at Broadspire. 

  • Matt Morling has been hired as head of TPA client services. He has 30 years of industry experience, having specialised in the TPA sector since 1994. Morling has worked across the insurance, reinsurance and corporate markets, holding senior client services roles within a specialist motor TPA and a senior role at Broadspire.  

  • Paul Sturges has been appointed head of global TPA accounts. He has almost 40 years of industry experience, having started his career in commercial loss adjusting. His expertise is in developing claims management solutions for international and corporate clients. He joins from Broadspire, where he was director of global accounts. 

  • Johanna Mulley joins as head of TPA analytics and solutions, also from Broadspire. She begun her career with McLarens back in 1994, however. She is an expert in managing international programmes, with a focus on overseeing programme administration, quality control, data analytics, system management and the provision of management information and business intelligence. 

  • Lastly, Karla Ward and Cassie Watts join as global TPA programme manager and TPA programme manager respectively. Both have over 15 years of industry experience and specialise in the implementation and management of multinational claims programmes.  

O’Sullivan added: “We’re very happy to be joining the McLarens’ family and we have ambitious plans for the team. McLarens is growing rapidly and has made the strategic decision to expand its global TPA proposition.  

“We will work to deliver a seamless, single worldwide platform, offering solutions that are designed and built for an ever-evolving market - we can do so because of the depth and breadth of McLarens’ global reach and technical expertise.”