In-person, claims-centric awards event is back this year with 20 prizes up for grabs

The finalists for this year’s Claims Excellence Awards, hosted by Insurance Times, have now been revealed ahead of 2022’s celebratory event this May.

Back as an in-person event after two virtual ceremonies during the Covid-19 pandemic, the Claims Excellence Awards strive to recognise and acknowledge best practice and excellence across the claims sector, celebrating innovation in areas such as fraud detection, credit hire and staff training.

This year’s gala event will be held on Thursday 26 May 2022 at the Royal Garden Hotel in London’s Kensington, bringing together insurance colleagues, peers and thought leaders to celebrate distinction in claims service.

The evening event will include a welcoming drinks reception, delicious three-course meal as well as an after party.


This year, there are 20 categories where prizes are up for grabs. Here are the 2022 finalists for the Claims Excellence Awards:

Claims Achievement Awards:

  • Beazley.
  • Covéa Insurance.
  • Esure.
  • Nuvalaw, in joint venture with Trust Arbitration.
  • Taurus Insurance Services.

Claims Champion of the Year:

  • Graham Black, Zurich.
  • Paul Durham, McLarens.
  • Billy Hinken, Pen Underwriting.
  • Rachael Harkins, Aviva.
  • Jacqueline Jefferies, NFU Mutual.
  • Megan Shepherdson, NFU Mutual.

Claims Product Solution of the Year – Claims Management Platforms and Software:

  • Alphatec Software.
  • Synergy Cloud.

Claims Product Solution of the Year – FNOL:

  • QBE Insurance.
  • RightIndem.
  • VisionTrack.

Claims Product Solution of the Year – General:

  • Cazoo Data Services.
  • CoreLogic and Crawford.
  • Nuvalaw, in joint venture with Trust Arbitration.
  • SBS.

Claims Product Solution of the Year – Legal Services and Support:

  • Bridgetech Automotive.
  • DAC Beachcroft and Automated Insurance Solutions.
  • Horwich Farrelly (Holly).
  • Horwich Farrelly (Holt).

Claims Service Solution of the Year – General:

  • Ageas.
  • Arag Legal Services.
  • Qlaims.
  • Sedgwick and Direct Line Group.
  • Zurich Insurance.

Claims Service Solution of the Year: Technology Supplier:

  • CoreLogic and Crawford.
  • Davies.
  • Vitesse.

Claims Startup:

  • Claimspace.
  • Qlaims.
  • Synergy Cloud.

Claims Team of the Year – Digital Transformation:

  • Ageas.
  • Animal Friends Insurance.
  • NFU Mutual (Equine).
  • Zurich Insurance UK (Claims Performance and Insights Team).

Claims Team of the Year – General:

  • Axa XL.
  • Ecclesiastical.
  • ETA.
  • NFU Mutual (Injury Team Belfast).
  • Plastic Surgeon Fine Finisher.

Claims Team of the Year – Motor:

  • Aviva.
  • Clegg Gifford and Co.
  • Zurich Insurance UK.

Claims Training Excellence Award:

  • Aspray.
  • Edam Group.
  • Horwich Farrelly.
  • MS Amlin.

Commercial Lines Claims Excellence Award:

  • AIG.
  • Aviva.
  • Covéa Insurance.
  • Markel UK.
  • NIG.
  • Zurich.

Credit Hire Solution of the Year:

  • Arbitrate.
  • Cogent Hire.
  • Horwich Farrelly.

Customer Care Solution of the Year:

  • Allianz Commercial.
  • Aspray.
  • CFC Cyber Threat Analysis Team.
  • Horwich Farrelly.
  • Markel UK.
  • Zurich (Alternative Accommodation – Airbnb Offering).

Fraud Solution of the Year:

  • 1st Central and DWF Law.
  • Ageas.
  • Charles Taylor.
  • Covéa Insurance.
  • Esure.
  • Woodgate and Clark.

Legal Claims Management Team of the Year:

  • DAC Beachcroft.
  • DWF Law.
  • Flint Bishop.
  • Kennedys Law.

Personal Lines Claims Excellence Award:

  • Aviva.
  • Covéa Insurance.
  • Zurich.

Third Party Claims Management Team of the Year:

  • Claims Consortium Group.
  • National Claims.
  • Yellow Jersey.

Tickets are available to buy now. For more information, click here.


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