Docucorp International has announced that Norwich Union Insurance is to use its solution to improve document delivery and information sharing with NU claims and loss adjustors, as well as external users, such as intermediaries and brokers.
Brokers working with Norwich Union will now be able to access certain commercial documents from a central, online repository.
Docucorp said this will, in time, lead to significant print, paper and postage cost savings.
It added it is also highly beneficial to the brokers who can offer better customer services and respond and manage cases much more quickly and effectively.
It is estimated that high volumes of pages per day will be processed by the system.
Tracey Robinson, managing director at Docucorp, said: “Drawing information from legacy systems and multiple back-office systems, and then presenting that information effectively and efficiently is a challenge faced by many insurance organisations.
"Having a solution in place that presents the required documents in one, easy-to-access format leads to a much better overall experience for both the broker and their customer, while improving efficiency and reducing print costs.”
