Many online companies are failing to let their customers contact them, finds research by Onyx Software and Apropos Technology.
More than three-quarters, 76%, of 114 of the UK's leading online businesses, 44 of which were internet start-ups, either never replied or failed to reply within 24 hours to a customer who had contacted them via the web.
Of the 97 companies inviting electronicform submissions or emails on their websites, only 8% were able to refer to the original internet contact when they were contacted over the telephone.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
