All Opinion articles – Page 156
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New appointment at Alexander Forbes
Jannie Durand has joined Alexander Forbes as a non-executive director...
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HSBC poaches four Heath Lambert executives
Four leading executives of Heath Lambert have been poached by its rival, HSBC Insurance Brokers.
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CII conference news: Vast majority believe qualifications should be mandatory
Almost 60% of attendees at the CII conference believe the FSA should make qualifications mandatory. An audience poll found that 57% believe the FSA should set mandatory qualifications, while 40% of the audience disagreed.CII director general Sandy Scott was among those against mandatory qualifications. Scott said that in its discussions ...
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CII conference news: More qualified staff will build confidence in the industry
More highly qualified staff are required to build sustained confidence in the UK insurance market, according to delegates at the CII conference. In an audience poll, 45% of those questioned said more highly qualified staff was the answer to building confidence in the industry. In an industry poll, poor service, ...
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CII conference news: Service comes at a cost
Insurers are sacrificing good service for cost savings, according to speakers at the CII conference. Groupama chairman and chief executive Pierre Lefèvre said the industry frequently puts cost savings ahead of customer expectations or service. Lefèvre said: “All the recent focus has been on cost savings and not on customer ...
