All Research & Special reports articles – Page 8
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News
Markel awarded five stars and first place in commercial lines
The insurer revealed its win at a breakfast briefing last week for staff in all eight of its regional UK offices
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Online only
The Insurance Times Five Star Commercial Lines 2019/20 site is now live
The second Insurance Times Five Star ratings for commercial lines has just been unveiled, with three insurers being awarded five stars by brokers
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Features
The Briefing: SME broking – How can brokers and insurers build a positive relationship to deliver SME cover?
Three industry experts share how the broker-insurer relationship can be fine-tuned when it comes to the specialist small to medium enterprise (SME) insurance market
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News Analysis
The Briefing: SME broking – Brokers can benefit from focusing on SME schemes
With a broad SME market and new small businesses springing up all over the UK, how do brokers keep abreast of trends and make sure they are offering their customers the best possible value?
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Agenda
The Briefing: SME broking –Skipping advice when buying cover puts small businesses at risk
Looser regulation and the rise of aggressive aggregator websites mean insurance customers will now often eschew professional regulated advice, leaving both themselves and brokers’ traditional business model in a vulnerable position
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News
Revealed: Three insurers awarded five stars in Insurance Times commercial lines survey
The results for the commercial lines five star ratings are in, and three insurers have made the cut achieving five stars each for service, but can you guess who they are?
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IT Interview
E-trading Q&A: SSP teams up with Amazon Web Services to bolster broker management software
Insurance Times speaks to SSP’s customer and marketing director about advancements on the firm’s broker management system
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IT Interview
E-trading Q&A: Around 60% of brokers use Home and Legacy’s online platform for household quotes
Insurance Times speaks to Home and Legacy’s managing director about the latest e-trading developments on the firm’s online platform
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IT Interview
Etrading Q&A: etrade must have a ‘wide risk appetite’ says Covéa’s O’Callaghan
Insurance Times speaks to Covéa’s broker development manager about what brokers want from etrade
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News
The Insurance Times Five Star Personal Lines 2019/20 site is now live
The second Insurance Times Five Star ratings for personal lines has just been unveiled, with some surprising changes in the rankings
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IT Interview
Etrading Q&A: How brokers digitally trade needs to improve says Polaris
Insurance Times speaks to Polaris’s imarket product manager on how current propositions are tackling broker concerns in areas being explored in the etrading survey
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Online only
Chubb and Covéa do it again: Insurers top broker service Five-Star Survey
Rated by brokers across the UK, these two insurers were awarded five stars as Insurance Times launches the new personal lines insurer rating service
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IT Interview
Etrading Q&A: NIG achieves 94% customer satisfaction score for 2019
Insurance Times speaks to NIG’s etrade business manager Nick Makin on the five service factors that are being explored in this year’s etrading survey
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IT Interview
Etrading Q&A: QBE improves quote functionality to aid brokers buying cyber insurance
Insurance Times speaks to QBE’s etrade development manager, Corinne Pringle, on the latest developments in the QBE FastFlow extranet platform
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Agenda
How has the Lloyd’s performance review affected PI insurance?
Two industry specialists give their views on how the shake-up has caused insurers to scrutinise their portfolios
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Reports
The Digital Broker Report: From disruption to collaboration
The digital broker report reveals the insights found from the Insurance Times digital transformation survey and discusses key topics with industry experts
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Agenda
Professional indemnity insurance capacity shrinks for advisors
Underwriting appetite dwindles in the wake of pension mis-selling claims and an increase in the award limit of the Financial Ombudsmen Service
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IT Interview
Etrading Q&A: Ageas increases commercial capability to boost quotability
Insurance Times speaks to Ageas’s chief underwriting officer Adam Clarke on the five service factors being explored in the etrading survey
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News
What more can the industry do to tackle fraud?
Three specialists discuss how the insurance sector can tighten its defences against fraudulent activity
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News
Q&A: Cracking down on the motor fraudsters
Direct Line Insurance counter fraud manager Mark Chiappino on how the industry is trying to fight crime, the impact of the Civil Liability Act and how we need to move away from ‘compensation culture’