The insurance claims process is still highly inefficient, with 61% of claims handler time spent on unnecessary administration and paperwork, new research has found.
The technology firm that carried out the research, ClaimNet, said the insurance industry was still struggling to address legacy system issues and the organisation of data.
Over 50% of respondents to a ClaimNet survey said they had no active e-claims project. The biggest single issues were perceived to be customer service improvement and supplier integration and management.
A ClaimNet spokesman said with the use of technology, "claims departments will be able to overcome the barriers to customer service improvement".
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
