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Interviews
Kelly Madeley: Industry must ‘make insurance exciting’ to attract talent
Ki’s chief people officer Kelly Madeley believes the insurance industry needs to widen its talent pool, embrace different career paths and work collectively to show young people that insurance can be a career where they make a difference
Aviva refuses ‘to chase unprofitable’ commercial lines business amid soft market as GWP tumbles 4% in HY results – Jason Storah
‘In a softening market, if you’re chasing top line, it can get you into trouble,’ says UK and Ireland general insurance boss
Charles Bush: Employee risk is ‘definitely higher up’ corporate agendas as ‘very significant’ losses start to stack up
The insurer’s head of commercial claims says that although employees are the ‘most important assets’ within an organisation, they are also ‘one of the points of greatest weakness’
Lee Mooney: Markel UK preparing for ‘next chapter’ after internal restructure
Managing director supports international growth strategy by reshuffling divisional deck to strip siloes and boosting specialist product count
Barry Reynolds: Verlingue London Markets ‘heavily focused’ on MGA market as it seeks specialist growth
‘We’re really focused on finding areas of business that are not mainstream, but where we know that the London market has something specialist to offer,’ says broker’s executive director
Michelle O’Reilly: Looking over the add-on sector with a ‘lawyer’s eye’ from Alps
As brokers increasingly turn to add-on products to differentiate themselves in a soft market, a managing director sees an opportunity for growth via ‘expanding distribution, new business acquisition and product development’
Stuart Heath: Tokio Marine HCC seeks to inject ‘fresh ideas’ with global distribution strategy
International head of distribution says specialty insurer is planning to “strike that gold” with tiered broker distribution strategy, aiming to mirror UK plan implementation in the US and Europe
Gavin Lillywhite: Breaking the headcount-growth equation
Over the past decade, insurance technology firm Xceedance has seen its headcount scale rapidly as the business has grown, but now, says senior vice president of business development Gavin Lillywhite, the operating model needs to change
Simon Hunt: HDI UK and Ireland is ‘central’ to overarching group strategy success
Newly minted chief executive describes the global insurer’s UK and Ireland arm as a ‘core hub’ that will be intrinsic to the overall success of the business’ international four-year strategy
Nick Linacre: How the Claims MGA of the Year brings an investigator’s mindset to claims handling
Winning Insurance Times’ Claims MGA of the Year award was recognition of Purbeck Insurance Services’ approach to claims, but for claims manager Nick Linacre, the real success comes long before a claim is ever paid
Meltem Yazar: Claims Champion on how ‘every claims process can be improved’
Insurance Times’ Claims Champion of the Year explains why empathy, curiosity and questioning established processes are key to delivering fair customer outcomes
Jimmy Williams: How Urban Jungle is fending off fraud for renters’ financial inclusion
‘If we can tell the difference between a genuine customer who just happens to live in a lower income postcode and a fraudster, we can underwrite that better,’ says chief executive
Simon Waine: Homing in on ‘advice led broking’ and ‘client obsessed’ talent in Gallagher’s corporate division
Focusing on talent, rather than geography, is central to the broker’s service strategy moving forward, with recruitment volumes on the up for staff that have a ‘level of gravitas’, says corporate division managing director
Alex Hardy: Existing MGA partnerships driving portfolio growth
‘We’ve still got growth ambitions, but when you’re setting out in the early days, you’re really doing one thing – now we’ve got the exciting challenge of trying to pat our head and rub our tummy at the same time,’ says director
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