Broker Service Survey

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Broker Service Q&A: Covéa aims to stand out from the crowd

Insurance Times speaks to Covéa Insurance’s director of regional operations Keith Hector about the five service areas being explored in the broker survey

Insurance Times Innovation & Disruption 2017

Broker Service Q&A Covéa Insurance: Making policies so simple that even 11-year-old can understand them

Insurance Times speaks to Covéa Insurance’s director of personal lines distribution Sue Coffey and head of HNW and operational governance Sara Simmons about the five service areas being explored in the broker survey

Enterprise

Broker Service Q&A: Tokio Marine HCC reveals the secret to coping with greater claims volumes

With the Insurance Times Broker Service Survey 2019/20 now open, Tokio Marine HCC’s underwriting director John Booth tells Savan Shah how understanding brokers is key to its operation and how it has dealt with the influx of claims over the past year

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Broker Service Q&A: Home & Legacy reveals net promoter score

Insurance Times speaks to Home & Legacy’s managing director Barry O’Neill about the five service areas being explored in the broker survey

Enterprise

Broker Service Q&A: Tokio Marine HCC reveals the secret to coping with greater claims volumes

With the Insurance Times Broker Service Survey 2019/20 now open, Tokio Marine HCC’s underwriting director John Booth tells Savan Shah how understanding brokers is key to its operation and how it has dealt with the influx of claims over the past year

rising stars

Broker Service Q&A: Home & Legacy reveals net promoter score

Insurance Times speaks to Home & Legacy’s managing director Barry O’Neill about the five service areas being explored in the broker survey

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Broker Service Q&A: NIG in transformation phase

With the Insurance Times Broker Service Survey 2019/20 now open, NIG’s commercial managing director Sonya Bryson talks about the five key service areas explored in the survey

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Broker Service Survey: Have your say about insurer partners

The annual Insurance Times Broker Service Survey 2018/19 is now open to brokers nationwide!

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The Insurance Times Broker Service Report 2017 - Executive Summary

Which insurers in 2017 provided brokers with the best service in commercial and personal lines insurance?

Neill Johnstone

Q&A Lorega: Broker service survey aftermath

Lorega’s group managing director, Neill Johnstone speaks to Insurance Times’ lead researcher, Savan Shah to discuss the strong performance in the Insurance Times Commercial Lines Broker Service Survey 

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Q&A Covéa Insurance: Broker service survey aftermath

Covéa Insurance’s director of regional operations Keith Hector speaks to Insurance Times lead researcher Savan Shah to discuss the strong performance in the Insurance Times Commercial Lines Broker Service Survey and the pace of change in etrading

Andy Baughan

Q&A Towergate: A drive towards technical innovation

Insurance Times lead researcher Savan Shah discusses broker concerns emerging from the Insurance Times Broker Service Survey, MGA growth and the challenges that lie ahead in 2018 with Towergate’s Chief Underwriting Officer Andy Baughan.