This is the sixth year that Insurance Times has conducted the MGA survey, investigating brokers’ opinions, attitudes and levels of satisfaction with the services they receive from their MGA partners. In addition, for the fifth consecutive year, Insurance Times has given a star rating out of five, linked to performance score. This provides a more practical tool to help brokers assess MGAs and for MGAs to benchmark performance more easily.

The 2025 MGA survey was open to UK brokers throughout July and September 2025. Brokers were asked to identify and rate the MGAs with which they have regularly placed business during the past 12 months. In total, 1,673 brokers from across the country took part. The MGA survey focused on how brokers rated the overall service provided to them by their MGA partners over the past 12-month business period.

Discover How AI Is Transforming Insurance Claims

The insurance industry is undergoing a seismic shift. As digital transformation accelerates and artificial intelligence (AI) becomes a strategic priority, claims handling is evolving faster than ever.

Insurers today face rising customer expectations, operational inefficiencies, and mounting pressure to deliver faster, more accurate outcomes. AI is no longer just a buzzword—it’s a game-changer.

The Insurance Times AI Claims Survey Report in association with RDT reveals how over 250 claims professionals across the UK insurance sector are navigating this transformation. From adoption trends to implementation challenges, this report offers exclusive insights into:

• The current state of AI in claims
• Key barriers and opportunities
• What the future of claims handling looks like

Based on Q3 2025 survey data, this is your essential guide to understanding how AI is reshaping the claims journey.

The annual report, now marking its 11th edition, explores and investigates brokers’ opinions, attitudes and satisfaction levels regarding the eTrading services they receive from insurer partners and software house providers. This year’s report is based on a survey of more than 750 brokers from Insurance Times’ readership, conducted between January and March 2025. Within this poll, respondents rated the insurer extranets and software houses they have regularly placed business with during the past 12 months, as well as ranked insurer partners eTrading via platforms.

This annual report is based on the results of Insurance Times’ exclusive Broker Service Survey, which has been running for the past 19 years. The most recent commercial and personal lines survey, conducted between October and December 2024, collected feedback from more than 850 UK general insurance (UKGI) brokers on the insurers they have regularly placed business with during the past 12 months.