Broker Service Survey

staff restructure

Broker Service Q&A: How Markel’s claims experience has improved amid restructure

Insurance Times speaks to Markel’s head of claims Richard Napoli about a key service factor being explored in the broker service survey amid the firm’s restructure

Enterprise

Broker Service Q&A: Tokio Marine HCC reveals the secret to coping with greater claims volumes

With the Insurance Times Broker Service Survey 2019/20 now open, Tokio Marine HCC’s underwriting director John Booth tells Savan Shah how understanding brokers is key to its operation and how it has dealt with the influx of claims over the past year

rising stars

Broker Service Q&A: Home & Legacy reveals net promoter score

Insurance Times speaks to Home & Legacy’s managing director Barry O’Neill about the five service areas being explored in the broker survey

High net worth broking

Broker Service Survey 2019/20: How many stars do your insurer partners deserve?

The annual Insurance Times Broker Service Survey 2019/20 is now open to brokers nationwide!

rising stars

Broker Service Q&A: Home & Legacy reveals net promoter score

Insurance Times speaks to Home & Legacy’s managing director Barry O’Neill about the five service areas being explored in the broker survey

customer happy sad

Broker Service Q&A: NIG in transformation phase

With the Insurance Times Broker Service Survey 2019/20 now open, NIG’s commercial managing director Sonya Bryson talks about the five key service areas explored in the survey

High net worth broking

Broker Service Survey 2019/20: How many stars do your insurer partners deserve?

The annual Insurance Times Broker Service Survey 2019/20 is now open to brokers nationwide!

Bss cover cl 144 large

The Insurance Times Broker Service Report 2017 - Executive Summary

Which insurers in 2017 provided brokers with the best service in commercial and personal lines insurance?

Neill Johnstone

Q&A Lorega: Broker service survey aftermath

Lorega’s group managing director, Neill Johnstone speaks to Insurance Times’ lead researcher, Savan Shah to discuss the strong performance in the Insurance Times Commercial Lines Broker Service Survey 

Keith hector jan15

Q&A Covéa Insurance: Broker service survey aftermath

Covéa Insurance’s director of regional operations Keith Hector speaks to Insurance Times lead researcher Savan Shah to discuss the strong performance in the Insurance Times Commercial Lines Broker Service Survey and the pace of change in etrading

Andy Baughan

Q&A Towergate: A drive towards technical innovation

Insurance Times lead researcher Savan Shah discusses broker concerns emerging from the Insurance Times Broker Service Survey, MGA growth and the challenges that lie ahead in 2018 with Towergate’s Chief Underwriting Officer Andy Baughan.

Broker service survey rankings revealed

Broker Service Survey 2017 – Rankings revealed

The headline results of the Insurance Times Broker Service Survey 2017 are in, and the top ranked insurers have been revealed

closed sign

Ageas puts hundreds of jobs at risk as it plots broker closure

Company has entered into consultation with employees

Istock trophy

LV='s Crane reveals why insurer topped service survey for brokers

Broking chief Mike Crane says LV= will not be complacent despite topping broker service survey in personal lines

new hire

Claims company launches support offering for brokers

CEC said it has never been more important to ensure compliance

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