Broker Service Survey

Broker Service Survey

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Broker Service Survey 2021/2022: How many stars do your insurer partners deserve?

The annual Insurance Times Broker Service Survey 2021/22 is now open to brokers nationwide. Brokers - how well has your insurer supported you during the last 12 months?

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‘Trust is at the heart’ of Covéa Insurance’s five star service success

As the surveys for the 2021/22 Insurance Times five star rating reports were launched last month, Covéa Insurance explains what has kept the underwriter in the number one spot for both commercial and personal lines for the past three years

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Broker Service Survey 2021/2022: How many stars do your insurer partners deserve?

The annual Insurance Times Broker Service Survey 2021/22 is now open to brokers nationwide. Brokers - how well has your insurer supported you during the last 12 months?

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Aviva strives to strengthen broker relationships to regain star rating

The insurer plans to use a data-led approach to match brokers’ clients with suitable cover following mixed results in Insurance Times’s Five Star Rating Report: Commercial Lines 2020/21 

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Revealed: Two commercial lines insurers awarded five stars each by brokers

The results are in from this year’s Five Star Rating Report: Commercial Lines –  which insurers and brokers were ranked as best in their field? Can you guess?

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‘Feedback not reflective of broker dialogue’ after another disappointing Five Star result – RSA

The insurer said it would welcome a higher rating in Insurance Times’s Five Star Rating Report – Personal Lines 2020/2021, as this is not reflective of its broker dialogue

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Revealed: Two insurers top Insurance Times’s personal lines survey with five stars each

The results for this year’s personal lines five star ratings are in - two insurers have trumped the competition to achieve five stars each, but can you guess who they are?

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Broker service Q&A Covéa Insurance: ‘Our aim is to make our required return on capital’

Insurance Times speaks to Covéa Insurance’s director of distribution in personal lines Sue Coffey about the five service areas being explored in the broker survey

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Broker Service Q&A - Markel: ‘We didn’t batten down the hatches when Covid-19 struck’

Insurance Times speaks to Markel UK about the strategic developments over the last 12 months about the five service areas being explored in the broker survey

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Broker Service Q&A: Covéa Insurance: Our Claims team was redeployed quickly to hundreds of homeworking locations

Insurance Times speaks to Covéa Insurance’s director of commercial operations & distribution Keith Hector about the five service areas being explored in the broker survey

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Broker Service Survey 2020/21: How many stars do your insurer partners deserve?

The annual Insurance Times Broker Service Survey 2020/21 is now open to brokers nationwide. Brokers - how well has your insurer supported you during the last 12 months?

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Five Star Q&A: Claims is the shop window for brokers says Brokerbility's Ashwin Mistry

Insurance Times speaks to Brokerbility’s executive chairman about how insurers and brokers can provide 5 star service to customers

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The Insurance Times Five Star Commercial Lines 2019/20 site is now live

The second Insurance Times Five Star ratings for commercial lines has just been unveiled, with three insurers being awarded five stars by brokers