Late last year there was a media frenzy when it slipped out that Direct Line was trying out "voice stress analysis" as a way of beating fraud. Tabloid headline writers played the lie detector card for all it was worth and had a field day criticising the method of analysing voice stresses to catch out fraudsters.
It seems that the story was a bit of storm in a teacup, according to a source close to the company. Yes Direct Line conducted a small scale test of voice stress analysis to combat fraud. But, says the source, the company's test did not prove conclusive and had been terminated before the story broke.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
