Story of the Day – Page 21
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IT InterviewTara Foley: Consumer Duty is ‘not a one and done’ regulation
Insurer chief executive says the implementation of the new rules has ‘required significant effort and focus’
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News AnalysisIn Focus: Industry responds to Labour’s promises on car insurance
As the Labour party vows to tackle ’out of control’ premiums, industry experts respond to politicians’ pledges
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IT InterviewEddie Longworth: Claims Champion award has boosted momentum around AI code of conduct
Award winner ‘overwhelmed’ by victory, thanking ‘large team of volunteers’ who contributed to project that helped secure the recognition
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News AnalysisIn Focus: How can insurance firms address pricing and reputational challenges arising from the ethnicity penalty?
Citizens Advice coined the term ‘ethnicity penalty’ in 2022 to describe when people of colour pay higher insurance premiums than white people – how is the sector ensuring that ethnicity is not influencing pricing?
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IT InterviewConny Kalcher: Transforming the insurance customer experience block by block
’What we are doing is moving a whole super tanker that’s used to working one way to work in a different way,’ says group chief customer officer
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News AnalysisChallenges for travel insurers as tourism returns to pre-pandemic levels
Insurance Times reviews the current landscape in the travel insurance sector following the tumultuous years of the Covid-19 pandemic
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IT InterviewGeorgina Davis: Zurich helping brokers avoid ‘computer says no’ problem when trading
’We have, 100%, all real people behind our online platforms,’ says head of broker proposition and distribution
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IT InterviewAnn Owen: Aviva Private Clients ‘focused on claims service’ in high net worth sector
’We are staffed up because it’s not an option to not pick up the phone,’ says managing director
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IT InterviewPhil Michell: AI holds ‘opportunities’ to address ‘black and white situation’ with vulnerable customers
’The challenge is only [a] few customers will actually declare themselves as vulnerable when asked,’ says director
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News AnalysisNew research shows flexibility in working practices is vital in insurance sector’s war for talent
A full third of surveyed companies in the insurance sector did not mandate any days in the office according to the results of the UK Insurance Working Policy Report
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IT InterviewAnt Middle: M&A will provide Ageas UK with ‘optionality for the future’
Chief executive eyes new product lines and M&A opportunities as personal lines insurer plots out its next three to five-year strategy
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IT InterviewTom Downey: Pen Underwriting plans to use M&A to build ‘a much more specialist, niche business’
Chief executive strives for MGA to be ‘magic in the middle’ between capacity partners and brokers as it looks to hit £1bn GWP by year-end
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News AnalysisConsolidation leads to capacity squeeze in HNW market
M&A of high net worth focused businesses has created ‘one of the hardest markets’ for placing these specialist risks, says broker managing director
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News AnalysisThe Big Question: What was the most important lesson learnt at the Biba Conference 2024?
Industry leaders reflect on the most significant lessons they learned at this year’s conference, or the key takeaways they took back to their businesses
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News AnalysisTechTalk: A short history of eTrading – and its future in the market
’To me, eTrading is like water running through pipes – it’s a facilitator. Any modern insurer or broker now just expects it to be there,’ says managing director
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News AnalysisIn Focus: What are the challenges in developing training programmes that consider hybrid work setups?
With hybrid working models now commonplace post-pandemic, how can staff training and skill sharing remain efficient when not in-person?
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News AnalysisIn Focus: Brokers ‘frustrated’ at lack of skills despite raising wages for appointees
’We are driving up wages and we’re not getting any better, competent people,’ says chief executive
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News AnalysisSigns of softening market in mixed bag results of broker schemes earnings
Insurance Times picks out the best and worst performing broker schemes using data provided by software provider SchemeServe
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IT InterviewPeter Farrelly: Sector must seek talent from ‘unorthodox’ sources
’We can’t rewind the clock – we have to try to close the [talent] gap by accelerating development and looking at new talent pools,’ says UK chief operating officer
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News AnalysisBrokers on the up despite challenging market
Insurance DataLab confirms the scores and metrics behind the brokers leading the UKGI market according to its newly launched Broker Performance Report 2024
