Staffware, which specialises in business process automation, has launched a series of business process "templates" to improve efficiency in the claims handling process for non-life insurance companies.

The new templates incorporate best practice in all areas of claims activity, from notification, opening, investigation and payment through to closing and recoveries.

They also allow interested third parties, such as brokers and the claimant, to track the process of the claim.

Staffware's director of financial services practice Trevor Salmon said: "We saw a real need for best practice process management templates for claims handling applications that shorten process cycles, reduce costs, increase client satisfaction and ensure companies comply with industry regulations - but without the often significant cost of developing applications from scratch."