Customer service was key in the tender process


Towergate has revised its loss-adjuster panel to include just nine providers in a more streamlined claims function.

The panel of nine will be divided into four sub-panels covering domestic and let property; casualty and liability; commercial property; and niche business lines.

Towergate Underwriting head of claims Jon Cawley said: “This selection process has been built around our customers and their specific service requirements, having acted on feedback identifying what factors are essential in ensuring an efficient claims process.

“We considered many factors, but ultimately customer service had the strongest weighting and was the primary reason for selection.”

Towergate’s loss adjuster-panels

Domestic and Let Property Panel

  • Davies
  • Crawford & Co

Casualty / Liability Panel

  • SLS Crawfords
  • Delta Claims

Commercial Property Panel

  • McLarens
  • Certo

Niche Panel

  • VRS Vericlaim - large loss
  • Jacksons - caravans
  • Agrical - farming

Towergate Insurance chief underwriting officer Paul Jewell said: “We have made fundamental strategic changes across our claims function with a view to ensuring the best possible capabilities are in place to support the growth and revitalisation of the Group.

“Our newly formed claims panel takes in the complete spectrum of Towergate businesses, allowing us to build stronger relationships and improved control of processes.”

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