Legal expenses insurance, a value added product or just income? It was disappointing to see your front page article headed "Brokers failing on optional extras" (News, 6 April).

This is just the tip of the iceberg as to how motor legal expenses insurance is perceived - a cheap add-on that enables the intermediary to make money without thinking about the requirement to "treat the customer fairly".

Surely, FSA regulation will drive home the need to "actively sell motor legal expenses insurance" as a real value-added benefit that can provide the policyholder with a product that, when called upon, meets their needs and not just as a way of adding to the intermediaries business.

Are we that afraid as an industry to be transparent or are we again happy to fuel the anti-industry machine that exists because of past poor practices?

David Vine
Business development manager
ACLP

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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