Zurich Financial Services has completed the integration of its motor engineering functions following the merger with Eagle Star.
It has achieved four key objectives.
- Centralised motor engineering control ensuring the most efficient use of the regional motor engineering resource
- Development of service standards and the application of management information to measure performance
- Creation of a new approach to supplier relationships, particularly with the 400-strong Zurich repairer network
- A complete process and procedure re-engineering project defining the way forward.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.




































