’It was astounding that she told medical professionals she could not walk unaided, but then appeared on national television doing just that,’ says detective constable
’This is a challenge for the insurance industry,’ says head of bespoke insurance
’As a nation, we need to become more resilient to extreme weather events,’ says head
’Driving profitable growth through an enhanced commercial proposition is crucial to NFU Mutual’s long-term strategy,’ says head of propositions
Five firms are competing to win the Customer Champion of the Year (Insurer) award at this year’s Insurance Times Awards
Ben Mattless, customer experience specialist at NFU Mutual, explains how they are looking to make the bereavement process easier on customers and why this means the company should win the Customer Champion of the Year – Insurer award.
Half a year on from the landmark regulation coming into force, Insurance DataLab takes a look at its impacts on the sector
Some ’99% of customers wouldn’t understand what a ghost broker is,’ says counter-fraud expert
‘Doing more of the same’ isn’t working to tackle the issue, says head of counter fraud
Insurance DataLab picks out the choice complaints data to explore where insurers are succeeding and where they can target improvements