Research
Welcome to the world of Insurance Times research! Our in-depth research covers all areas crucial for the future of the insurance industry, from etrading to Insurtech, commercial and personal lines insurance, digital transformation, MGA market, Top 50 insurers/brokers, and much more.
Our five-star reports and webinars, featuring industry experts and leaders, provide deeper insights into our research findings. Explore the area of research that interests you the most by scrolling down.
Contact one of our team members below to gain access to our latest research, high-level data insight books, to receive your own printed reports, or to subscribe to Insurance Times research.
Our five-star reports and webinars, featuring industry experts and leaders, provide deeper insights into our research findings. Explore the area of research that interests you the most by scrolling down.
Contact one of our team members below to gain access to our latest research, high-level data insight books, to receive your own printed reports, or to subscribe to Insurance Times research.
Savan Shah
Head of Research
+44 (0)20 7618 3078
Aisha Roberts
Commercial Director
+44 (0)20 7618 3408
Michael Phillips
Head of Key Accounts
+44 (0)20 7618 3496
Live Surveys
Insurance Times is launching the 1 Minute Market Pulse Series, a new rapid response series capturing unprompted broker insights across a range of market topics.
Each edition tackles a different area shaping the broking landscape.
Latest Research
The Insurance Times Five Star Ratings distil the outputs of the long‑established Broker Service Survey into a clear, practical benchmark that helps brokers identify the insurers best suited to their clients. Using an intuitive Five Star system, insurers are assessed on the quality of experience they deliver to brokers — with the strongest performers earning the highly respected Five Star rating.
For brokers, these ratings provide a valuable, real‑world reference point grounded in the experiences of their peers. They support more confident insurer selection, strengthen client recommendations, and ultimately help brokers deliver a higher standard of service.
For insurers, the Five Star Rating Report offers a transparent performance benchmark against the market. It highlights where they excel, where improvement is needed, and enables standout providers to differentiate themselves as trusted, broker‑centric partners — based on genuine, unfiltered feedback from brokers across UKGI.
To access the Insurance Times Five Star Commercial Lines and Personal Lines 2025/26 Executive Summary, you will need to provide a few details.
This is the sixth year that Insurance Times has conducted the MGA survey, investigating brokers’ opinions, attitudes and levels of satisfaction with the services they receive from their MGA partners. In addition, for the fifth consecutive year, Insurance Times has given a star rating out of five, linked to performance score. This provides a more practical tool to help brokers assess MGAs and for MGAs to benchmark performance more easily.
The 2025 MGA survey was open to UK brokers throughout July and September 2025. Brokers were asked to identify and rate the MGAs with which they have regularly placed business during the past 12 months. In total, 1,673 brokers from across the country took part. The MGA survey focused on how brokers rated the overall service provided to them by their MGA partners over the past 12-month business period.
To access the Insurance Times MGA Market 2025/26 Executive Summary, you will need to register and answer a few details.
Discover How AI Is Transforming Insurance Claims
The insurance industry is undergoing a seismic shift. As digital transformation accelerates and artificial intelligence (AI) becomes a strategic priority, claims handling is evolving faster than ever.
Insurers today face rising customer expectations, operational inefficiencies, and mounting pressure to deliver faster, more accurate outcomes. AI is no longer just a buzzword—it’s a game-changer.
The Insurance Times AI Claims Survey Report in association with RDT reveals how over 250 claims professionals across the UK insurance sector are navigating this transformation. From adoption trends to implementation challenges, this report offers exclusive insights into:
- The current state of AI in claims
- Key barriers and opportunities
- What the future of claims handling looks like
Based on Q3 2025 survey data, this is your essential guide to understanding how AI is reshaping the claims journey.
The annual report, now marking its 11th edition, explores and investigates brokers’ opinions, attitudes and satisfaction levels regarding the eTrading services they receive from insurer partners and software house providers. This year’s report is based on a survey of more than 750 brokers from Insurance Times’ readership, conducted between January and March 2025. Within this poll, respondents rated the insurer extranets and software houses they have regularly placed business with during the past 12 months, as well as ranked insurer partners eTrading via platforms.
To access the Insurance Times Five Star Rating Report: eTrading 2025 Executive Summary, you will need to register and answer a few details.
Insurance Times reveals headline results of 2025 eTrading survey
More than 750 broker respondents provided feedback on their eTrading experiences via software houses and insurer extranets
Insurance Times has teamed up with insurer RSA to fully explore talent attraction, retention and development in the UK general insurance market as the industry-wide war for talent continues.
The report is based on an exclusive survey of 240 brokers, conducted by Insurance Times in Q3 2024, which sought to explore the insurance industry’s current war for talent and related topics. For example, the survey quizzed broker respondents on:
- How to develop employees’ skills – for today and in the future
- The training opportunities available across the UK general insurance (UKGI) market
- How to attract new talent into UKGI
- The barriers facing brokers in terms of career progression
- Why brokers exit UKGI
Get in touch
For research enquiries or potential research partnerships, please contact Savan Shah MSc, head of research, at savan.shah@insurancetimes.co.uk or +44 (0)20 7618 3078
For commercial opportunities or more information regarding data insight workbooks, please contact Aisha Roberts, head of commercial, at aisha.roberts@insurancetimes.co.uk or +44 (0)20 7618 3408
eTrading Five Star Rating Reports
The ratings provide a practical tool for brokers to assess insurer etrading options based on the experience of their peers, aiding in justifying recommendations for clients. They also help insurers benchmark performance of the etrading experience they have offered to brokers over the last 12 months and stand out as an exceptional broker partner throughout the etrading journey for brokers.
Commercial Lines Five Star Rating Reports
These ratings provide a practical tool for brokers to assess their insurer partners based on the experience of their peers, helping brokers to justify their recommendations to clients and offer a better service to their customers. The Insurance Times Five Star Rating Report also helps insurers to benchmark their performance against the leading providers in the market, and stand out from the crowd as an exceptional broker partner based on honest reviews by genuine brokers across UKGI.
Personal Lines Five Star Rating Reports
These ratings provide a practical tool for brokers to assess their insurer partners based on the experience of their peers, helping brokers to justify their recommendations to clients and offer a better service to their customers. The Insurance Times Five Star Rating Report also helps insurers to benchmark their performance against the leading providers in the market, and stand out from the crowd as an exceptional broker partner based on honest reviews by genuine brokers across UKGI.
MGA Market Five Star Rating Reports
The ratings provide a practical tool for brokers to assess MGA service levels based on the experience of their peers, aiding in justifying recommendations for clients. They also help MGAs benchmark the performance they have offered to brokers over the last 12 months and address broker feedback in several key areas.
Digital Adoption 2025
Find out what digital innovations and processes UK brokers are implementing in the new Digital Adoption Report 2025, produced by Insurance Times in association with Applied Systems.
Digital Adoption 2023
Find out what digital innovations and processes UK brokers are implementing in the new Digital Adoption Report 2023, produced by Insurance Times in association with Applied Systems.
Insurtech 50 2023
In 2023 we launched our inaugural Insurtech 50 report, produced exclusively by Insurance Times and based on data provided by business management consultancy Oxbow Partners.
Get in touch
For research enquiries or potential research partnerships, please contact Savan Shah MSc, head of research, at savan.shah@insurancetimes.co.uk or +44 (0)20 7618 3078
For commercial opportunities or more information regarding data insight workbooks, please contact Aisha Roberts, head of commercial, at aisha.roberts@insurancetimes.co.uk or +44 (0)20 7618 3408
The Five Star verdict on eTrading: the factors behind success or failure
With eTrading rapidly evolving, Insurance Times has carried out a webinar exploring what is happening in the fast changing area that is central to the industry’s future in association with Zurich UK.
Watch nowDigital broking – the next wave. Research based insight into broker trends
Insurance Times undertakes the most extensive research into broker attitudes to digital trends in the UK general insurance market through the eTrading, Commercial Lines and Personal Lines broker service survey projects and the Digital Transformation Report conducted in association with Applied Systems.
Watch nowHow Covid-19 has accelerated digital adoption in the insurance industry
The last 12 months have been difficult and challenging for us all. But in extremely challenging conditions, we’ve seen just how resilient, agile and adaptable businesses can be. In the insurance industry, there’s been a clear increase of digital and technological adoption, with brokers and insurers alike taking the opportunity to accelerate existing plans.
Watch now
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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