Claims
News
Building reinstatement costs up 3.8% over year
‘It’s clear that reinstatement costs remain on an upward trajectory,’ says industry expert
News Analysis
Is it the end of the road for motor referral fees?
The FCA has raised concerns that referral fees in the motor market can drive up the lifecycle and cost of claims – however, market participants are tight-lipped about next steps for this model
News Analysis
Briefing: Climate risk places insurers on increasingly shaky ground
Although insurers remain wary of subsidence claim surges over the British summertime, certain types of subsidence claims could pose a reputational risk depending on their cause
News
Covid and chronic illness claims drive overhaul of LMA profit commission clauses
‘These new model clauses reduce the risk of claw-back payments, which can take years to sort out,’ says head of technical underwriting
News
High five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 28 July to 1 August 2025
News Analysis
Mapped out: How data is helping insurers navigate risky postcodes
Improved data models could prove vital in dismissing postcode generalisations and providing a more granular basis for underwriting
News
More than 10,000 fire damage claims invalidated due to lack of smoke alarm
Price comparison site estimates that policyholders may have missed out on £16.7m of claims payouts due to smoke alarm negligence
News
Land Rover thefts substantially decline as new model becomes the target
’JLR deserve huge credit for security upgrades which are apparently highly effective in deterring the professional criminals who target new cars,’ says technical director of motor
News
Insurers paid £1.6bn in property claims in Q2 2025
‘Our latest figures emphasise the vital protection insurance continues to offer people and businesses,’ says head of general insurance policy
News
Gallagher Bassett appoints new leader for UK client services division
’Equipped with a deep understanding of the key drivers behind a positive claims experience, I’m looking forward to highlighting those capabilities in Gallagher Bassett’s offering,’ says appointee
News Analysis
Is the industry’s handling of claims inflation damaging its reputation?
‘If the industry does not adapt, we risk widening the gap between pricing assumptions and actual claims costs, which can erode trust with policyholders and limit commercial growth,’ says head of carrier and market relationships
News
UK accounts for 40% of European phone theft claims
‘London is especially vulnerable and the UK now leads Europe in phone theft claims,’ says managing director
News
June rise marks end of trade credit insurance claims falls
‘There’s no question that June’s rise in claims marks a shift in momentum’, says head of commercial
News Analysis
Pet and travel insurance complaints rise amid regulatory scrutiny
In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm
News
Atec Group-owned MGA secures £120m of capacity in new deal
’We had reached a tipping point with more demand for our products than we were able to meet. This additional capacity will take the shackles off,’ says chief underwriting officer
News
High Court backs Bath Racecourse in landmark Covid BI ruling
‘Businesses with multiple premises may have separate limits and sublimits of indemnity,’ says law firm partner
News
One in four landlords switch insurers due to poor claims experience
‘A single bad claim can completely erase a long-term price advantage,’ says chief executive
News Analysis
Market responds to FCA clamp down on 'poor' practice in claims
’Transparency in claims handling is paramount, fostering trust and demonstrating a genuine commitment to customer well-being,’ says head
News Analysis
Briefing: Is the insurance industry still underestimating the cost of poor service?
During softer market conditions, service becomes an even more important differentiator – but still too many firms are failing to focus on service as an important commercial USP
News
FCA taking action against firms after finding evidence of ‘poor’ handling of insurance claims
’Insurance provides peace of mind but people must be confident they can get a fair deal and be treated right when the worst happens,’ says deputy chief executive
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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