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Claims

AI answering phone

News Analysis

Briefing: How UKGI should respond as AI becomes more popular with consumers

2025-10-09T09:00:00+01:00By James Cowen

Relevant research finds that the number of customers who are comfortable with artificial intelligence deciding their policy price without human intervention rose from 31% in 2024 to 37% in 2025

AI

News

How agentic AI can improve customer outcomes and balance sheets

2025-10-08T06:00:00+01:00By George McDade

‘You need to be sure that you can trust the system, in particular in claims,’ says chief product officer

GettyImages-2047884288

News

Pet insurers accused of burying key limits in policy fine print

2025-10-07T06:00:00+01:00By Harry McNeil

‘Insurers are using headline coverage figures to attract customers while restricting the amounts they will pay out for the treatments pet owners are most likely to need,’ said managing director

Paul O'Brien CII

News

Davies AI leader urges stakeholders to not fear ‘failing fast’ and fuel AI claims innovation

2025-10-06T13:00:00+01:00By Harriet Scott

’You don’t need to run a six-month project to prove a specific AI use case or a specific AI agent,’ says group chief AI officer

hand holding house

News

Underinsurance rife as just 7% of properties covered adequately

2025-10-06T10:00:00+01:00By George McDade

‘While underinsurance remains a huge concern, we cannot overlook the growing issue of overinsurance,’ says head

bss-202526-index

News

Insurance Times launches annual Broker Service Survey for 2025/26

2025-10-06T06:00:00+01:00By Savan Shah

UK general insurance brokers have the opportunity to provide feedback on insurer service for both personal and commercial lines in Insurance Times’ annual benchmarking survey

Webinar

WATCH: Insurance Times flood readiness webinar in association with Iceye

2025-09-30T13:00:00+01:00By Insurance Times

This Insurance Times webinar, in association with Iceye, discusses how the insurance sector is evolving across all stages of flood response to meet the challenges posed by the increasing frequency and severity of UK flood events.

cafe and crutches

News

Fraudster jailed for contempt of court following exaggerated £350,000 RTA claim

2025-09-30T11:21:00+01:00By Harriet Scott

’This outcome is a salutary reminder for claimants who may be tempted to dishonestly exaggerate their claims,’ says partner

super complaint

News Analysis

Briefing: Next steps crucial as super complaint submitted to FCA

2025-09-25T10:00:00+01:00By James Cowen

Which? said its evidence that the home and travel insurance markets are not working was “overwhelming”

complaints

News

‘Super complaint’ being issued to FCA over home and travel insurance concerns

2025-09-23T06:00:00+01:00By James Cowen

’Our evidence that the home and travel insurance markets are not working well is overwhelming,’ says director of policy and advocacy

fraud (7)

News

Allianz UK detects £93m of fraud in first half of 2025

2025-09-23T06:00:00+01:00By George McDade

‘Insurance fraud is a serious threat to trust, fairness and the financial wellbeing of honest customers,’ says director of fraud

Flooding

Sponsored Content

Q&A: Iceye on the need for proactive responses to flood events

2025-09-19T11:00:00+01:00By Paul Sowden

Sponsored content: Paul Sowden, strategic account manager at Iceye, discusses the increasing need for flood response information and technology

gossip

News

Backchat: September 2025

2025-09-17T12:00:00+01:00By Katie Scott

Barking mad pet claims, news of an upcoming nuptial, Square Mile stunt doubles and an afternoon at the races. What has the insurance industry been up to of late? You heard it here first…

cargo theft

News

Cargo theft surge poses growing threat to supply chains, warns consultancy

2025-09-16T11:00:00+01:00By Harriet Scott

It is no longer simply high-value items being targeted as ’evolving black market trends have led to lower value products being targeted more frequently’, says chief executive

Monte Carlo 3

News

‘Nowhere near’ drawing line under ‘legal system abuse’ – AM Best

2025-09-15T13:00:00+01:00By Katie Scott

US-based litigation funding is impacting social inflation – a key concern for casualty reinsurers, says credit rating agency

owen 1

News Analysis

MGA-specific regulations should address ‘mixed picture’ in claims oversight

2025-09-15T12:00:00+01:00By Harriet Scott

’The more an MGA is given responsibility and accountability for claims outcomes, the better the decision making and the customer claims journey,’ says chief operating officer

claims form

News

Two‑thirds of brokers say communication technology is underused in claims – Direct Commercial

2025-09-10T13:00:00+01:00By Harriet Scott

’The numbers are unambiguous and market-wide – 85% cite communication as the biggest frustration and 68% point to poor tech utilisation behind it,’ says claims director

complaints (3)

News

FOS data shows travel insurance complaints up 17%

2025-09-10T11:00:00+01:00By George McDade

‘High uphold rates can be far more damaging to trust than sheer volume alone and, as this FOS data shows, some insurers still have work to do,’ says co-founder

Hugh Kennaway - CILA

News

Cila names new president and youngest ever deputy president

2025-09-10T09:00:00+01:00By Harriet Scott

’The Charter changes represent a significant evolution of the Institute,’ says executive director

GettyImages-2124072744

News

UK motorists face payout gap as write-offs outstrip insurance cover

2025-09-09T11:00:00+01:00By Harry McNeil

‘A total loss can be financially devastating for most drivers – comprehensive insurance often isn’t enough to cover the cost of replacing a vehicle,’ says operations manager

All Claims articles

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