Claims
News
Aviva warns of nearly 20% spike in malicious damage claims ahead of Halloween
’While some of us look forward to the festivities that come with the darker months – such as Halloween – our data shows that malicious damage and theft tends to increase during this time,’ says senior underwriting manager
Analysis
Many UK insurance customers risking claims issues due to disclosure gaps
Many UK home and motor insurance customers are unclear about key disclosure obligations, risking premium adjustments, policy cancellations and, at worst, claims denials
News
Insurance Times unveils new AI Claims Report 2025 with RDT
Insurance Times has teamed up with insurance software provider RDT to explore how artificial intelligence is impacting claims processes, producing a new report that is available for all readers
News Analysis
Luisa Barile: From puppy to profit – how ManyPets learned new tricks for growth
‘I’ve told my team very clearly – I want us to be number one. Success means being the undisputed go-to for pet insurance in the UK,’ says chief executive
News
Fraudster staged 16 fake crashes using women he met on dating sites
‘He preyed on vulnerable women, using them as pawns in staged collisions that could have ended in tragedy,’ said detective constable
News
Top 50 Insurers 2025: Underwriting rooted in ‘agility’ as insurers face profit pressure
‘Your price should be the right price for that customer, risk and exposure – not a reaction to market conditions,’ says managing director
News
Install simple flood defences to save the UK £740m – Flood Re
‘We are urging government and industry to treat resilience with the same urgency as insurance and defence investment – because families can’t afford to wait,’ says director
News
Firms struggle to integrate with insurtech partners – Charles Taylor’s Jeremy Stevens
’There are less insurtechs that are from the insurance sector and that have insurance pedigree,’ says director
News
‘Increasingly unpredictable nature of flooding’ requires updated sector responses
’Our learning is about making sure we centre our flood responses around our customers’ needs and how we can best support them, get to them quickly and do the things that matter to them most as quickly as possible,’ says head of personal lines homes claims
News Analysis
Briefing: How UKGI should respond as AI becomes more popular with consumers
Relevant research finds that the number of customers who are comfortable with artificial intelligence deciding their policy price without human intervention rose from 31% in 2024 to 37% in 2025
News
How agentic AI can improve customer outcomes and balance sheets
‘You need to be sure that you can trust the system, in particular in claims,’ says chief product officer
News
Pet insurers accused of burying key limits in policy fine print
‘Insurers are using headline coverage figures to attract customers while restricting the amounts they will pay out for the treatments pet owners are most likely to need,’ said managing director
News
Davies AI leader urges stakeholders to not fear ‘failing fast’ and fuel AI claims innovation
’You don’t need to run a six-month project to prove a specific AI use case or a specific AI agent,’ says group chief AI officer
News
Underinsurance rife as just 7% of properties covered adequately
‘While underinsurance remains a huge concern, we cannot overlook the growing issue of overinsurance,’ says head
News
Insurance Times launches annual Broker Service Survey for 2025/26
UK general insurance brokers have the opportunity to provide feedback on insurer service for both personal and commercial lines in Insurance Times’ annual benchmarking survey
Webinar
WATCH: Insurance Times flood readiness webinar in association with Iceye
This Insurance Times webinar, in association with Iceye, discusses how the insurance sector is evolving across all stages of flood response to meet the challenges posed by the increasing frequency and severity of UK flood events.
News
Fraudster jailed for contempt of court following exaggerated £350,000 RTA claim
’This outcome is a salutary reminder for claimants who may be tempted to dishonestly exaggerate their claims,’ says partner
News Analysis
Briefing: Next steps crucial as super complaint submitted to FCA
Which? said its evidence that the home and travel insurance markets are not working was “overwhelming”
News
‘Super complaint’ being issued to FCA over home and travel insurance concerns
’Our evidence that the home and travel insurance markets are not working well is overwhelming,’ says director of policy and advocacy
News
Allianz UK detects £93m of fraud in first half of 2025
‘Insurance fraud is a serious threat to trust, fairness and the financial wellbeing of honest customers,’ says director of fraud
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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