Claims Analysis

Jon dye new nov 2017

Allianz can weather claims inflation storm, insists Dye

Fundamentals such as underwriting and pricing key to surviving in the market


Government strategy boosts industry efforts to improve flood resilience

The Environment Agency has launched a long-term strategy to tackle flooding and coastal change

staff changes

How digitisation is driving claims staff cuts

Claims staff have seen significant cuts at some of the nation’s largest insurers. And the trend looks set to continue


McKenzie Friends: Should they stay or should they go?

Lawyers and MPs have called for the ban of McKenzie Friends and the charging for their advice. Are they right?

Change directions

Insurance Times webinar: Is there an alternative to legacy when it comes to claims software?

Listen to the full webinar where we discuss alternatives to expensive and possibly out-dated legacy systems


Industry reacts to Lloyd’s blueprint for AI and robotics

As automation, AI and robotics pick up speed in insurance, the industry responds to Lloyd’s reports on the risks and opportunities

Ghost broker

Fraud Charter: Prevention is always better than cure

Educating consumers to stop seeing insurance as a grudge purchase would go some way to cutting fraud. But so too might be pointing out the consequences of a conviction


Briefing: Who are the other players suffering like Saga on renewals?

There surely has to be other players who have an older book that needs an overhaul 


How bots and automation could offer greater efficiency for claims handlers

The amount of data to process has always been a problem for insurers. Could AXA’s Harry, Bert and Lenny be the answer?

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Claims News

lorry fleet

New technology helps Direct Commercial cut claims costs by 34%

The technology uses forward-facing cameras combined with telematics sensors and an intuitive panic button to identify accidents earlier and reduce costs for motor fleet operators

all claims winners 2019

Claims Awards 2019 winners revealed

After a fantastic night of celebration in London, the best of claims have been named when 16 awards were given out

steel work manufacturing smelt danger protection health and safety

Mactavish to pursue £30m disputed British Steel claim against Zurich and other insurers

Insurance governance specialist Mactavish says if the claim is settled it could save British Steel from insolvency

Motor claims costs

ACSO calls for additional reporting for motor insurers in CLA response

The association representing claimant law firms has responded to a government consultation on the Civil Liability Act, calling for  further reporting requirements and at an earlier date

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