Relevant research finds that the number of customers who are comfortable with artificial intelligence deciding their policy price without human intervention rose from 31% in 2024 to 37% in 2025
‘You need to be sure that you can trust the system, in particular in claims,’ says chief product officer
‘Insurers are using headline coverage figures to attract customers while restricting the amounts they will pay out for the treatments pet owners are most likely to need,’ said managing director
’You don’t need to run a six-month project to prove a specific AI use case or a specific AI agent,’ says group chief AI officer
‘While underinsurance remains a huge concern, we cannot overlook the growing issue of overinsurance,’ says head
UK general insurance brokers have the opportunity to provide feedback on insurer service for both personal and commercial lines in Insurance Times’ annual benchmarking survey
This Insurance Times webinar, in association with Iceye, discusses how the insurance sector is evolving across all stages of flood response to meet the challenges posed by the increasing frequency and severity of UK flood events.
’This outcome is a salutary reminder for claimants who may be tempted to dishonestly exaggerate their claims,’ says partner
Which? said its evidence that the home and travel insurance markets are not working was “overwhelming”
’Our evidence that the home and travel insurance markets are not working well is overwhelming,’ says director of policy and advocacy
‘Insurance fraud is a serious threat to trust, fairness and the financial wellbeing of honest customers,’ says director of fraud
Sponsored content: Paul Sowden, strategic account manager at Iceye, discusses the increasing need for flood response information and technology
Barking mad pet claims, news of an upcoming nuptial, Square Mile stunt doubles and an afternoon at the races. What has the insurance industry been up to of late? You heard it here first…
It is no longer simply high-value items being targeted as ’evolving black market trends have led to lower value products being targeted more frequently’, says chief executive
US-based litigation funding is impacting social inflation – a key concern for casualty reinsurers, says credit rating agency
’The more an MGA is given responsibility and accountability for claims outcomes, the better the decision making and the customer claims journey,’ says chief operating officer
’The numbers are unambiguous and market-wide – 85% cite communication as the biggest frustration and 68% point to poor tech utilisation behind it,’ says claims director
‘High uphold rates can be far more damaging to trust than sheer volume alone and, as this FOS data shows, some insurers still have work to do,’ says co-founder
’The Charter changes represent a significant evolution of the Institute,’ says executive director
‘A total loss can be financially devastating for most drivers – comprehensive insurance often isn’t enough to cover the cost of replacing a vehicle,’ says operations manager