Claims Analysis

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Allianz can weather claims inflation storm, insists Dye

Fundamentals such as underwriting and pricing key to surviving in the market

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Government strategy boosts industry efforts to improve flood resilience

The Environment Agency has launched a long-term strategy to tackle flooding and coastal change

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How digitisation is driving claims staff cuts

Claims staff have seen significant cuts at some of the nation’s largest insurers. And the trend looks set to continue

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McKenzie Friends: Should they stay or should they go?

Lawyers and MPs have called for the ban of McKenzie Friends and the charging for their advice. Are they right?

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Insurance Times webinar: Is there an alternative to legacy when it comes to claims software?

Listen to the full webinar where we discuss alternatives to expensive and possibly out-dated legacy systems

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Industry reacts to Lloyd’s blueprint for AI and robotics

As automation, AI and robotics pick up speed in insurance, the industry responds to Lloyd’s reports on the risks and opportunities

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Fraud Charter: Prevention is always better than cure

Educating consumers to stop seeing insurance as a grudge purchase would go some way to cutting fraud. But so too might be pointing out the consequences of a conviction

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Briefing: Who are the other players suffering like Saga on renewals?

There surely has to be other players who have an older book that needs an overhaul 

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How bots and automation could offer greater efficiency for claims handlers

The amount of data to process has always been a problem for insurers. Could AXA’s Harry, Bert and Lenny be the answer?

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Claims News

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New technology helps Direct Commercial cut claims costs by 34%

The technology uses forward-facing cameras combined with telematics sensors and an intuitive panic button to identify accidents earlier and reduce costs for motor fleet operators

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Claims Awards 2019 winners revealed

After a fantastic night of celebration in London, the best of claims have been named when 16 awards were given out

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Mactavish to pursue £30m disputed British Steel claim against Zurich and other insurers

Insurance governance specialist Mactavish says if the claim is settled it could save British Steel from insolvency

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ACSO calls for additional reporting for motor insurers in CLA response

The association representing claimant law firms has responded to a government consultation on the Civil Liability Act, calling for  further reporting requirements and at an earlier date

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