Claims
News
DLG and Markerstudy help expose ghost broker posing as law firm
‘Not only were victims left out of pocket and driving uninsured, but their details were used unknowingly in collisions that never happened,’ says intelligence and investment manager
News
Coverage disputes must maintain ‘mutual respect’ to preserve commercial relationships
‘There is a day after the dispute – damaging the commercial relationship damages the business too,’ says law firm managing partner
News
Law firm highlights narrowing insurer exposure after Covid BI win
The judgment reinforces closed-list wording and may narrow remaining routes for pandemic-related claims
News
Watch: 2025 Claims Excellence Awards highlights reel
The official video from the evening is out – can you spot yourself?
News Analysis
HNW homes at risk from underinsured wardrobes
’Revaluation should take place every one to two years, or upon major fashion market shifts,’ says head of private clients
News Analysis
Claims handling the number one target for human led AI integration
Insurance industry professionals identified claims handling as the area ripest for automation, with many viewing human-AI partnerships as the key to blending efficiency and accuracy
News
Liiba launches new committee to support early career professionals
‘The committee reflects our commitment to giving a voice to those at the beginning of their claims careers,’ says chief executive
News Analysis
Briefing: ‘Climate breakdown’ puts pressure on insurers – but is timely, country-wide risk management achievable?
Popular naturalist tells Lloyd’s event that the UK is not feeling ‘enough pain’ to take suitable risk mitigation action against flooding
News
Commercial Court Covid BI case set to impact composite policy interpretation
Law firm says interpretation of ‘any one loss’ could have market-wide impact
News
Pet insurance payouts top £1bn for third consecutive year
‘It’s promising to see more people making sensible choices to protect themselves and their pets financially,’ says senior advisor
News
High Five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 19 to 23 May 2025
News Analysis
In Focus: Concussion in sport – The legal test cases that could reshape liability risk
Three landmark test cases are shining a spotlight on sports related concussion – these could have far-reaching implications for liability insurers, governing bodies and the future handling of brain injury claims
News
Who triumphed at the Claims Excellence Awards 2025?
The gala event celebrates ’the companies that have thoughtfully considered and actioned ways to iron out and improve claims processes and impacts,’ says Insurance Times editor
News
Chief executive urges industry to abandon ‘one in 100 year event’ term amid flood threat
’Flooding is no longer a distant possibility, it is a present and growing reality,’ says chief executive
News
MGA inks deal to provide farmers and estate managers with risk management app
’Farmers can benefit from both effective risk management but also crucially, business resilience and efficiency,’ says head
News
Balancing technology and talent the key to embedding claims automation
The appetite for claims automation is strong, though views on implementation differ between business leaders and claims handlers
News
Allianz reportedly on the hook as M&S cyber claim could hit £100m
The cyber attack on the retailer first came to light last month
News Analysis
Mansion impossible: Temporary HNW housing shortage tests industry agility
‘London boroughs, for example, are facing an emergency situation with soaring costs for temporary accommodation,’ says private clients account executive
News
Biba 2025: Customer education key to fixing public perception of claims management
‘The FCA released a lot of claims data recently and it perhaps gave an unfair picture of what insurers are actually doing in this area,’ says managing director
News Analysis
Briefing: Current risk climate must not push global warming down insurers’ risk agenda
The UK government cannot always put its money where its mouth is, so politicians may lean on the insurance sector to support mitigating more extreme UK weather, dangling the carrot of lower cost claims
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