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IT Awards 2025

Insurance Times Awards 2025: Purbeck Insurance Services says demand for unique product is accelerating

2025-12-02T17:06:00+00:00By Insurance Times

Keir Cox, director of operations at Purbeck Insurance Services, speaks on his firm’s entry to the MGA of the Year (under 100 employees) category

News

Clear Group expands into Scotland with commercial broker acquisition

2025-12-02T12:29:00+00:00By Harriet Scott

’This acquisition is the first step in our ambitious plans to expand further in Scotland through additional acquisitions and new hires,’ says group chief executive

IT Awards 2025

Insurance Times Awards: Policy Expert delivers ‘vertically integrated’ claims model

2025-12-01T18:30:00+00:00By Insurance Times

Steve Hardy, chief executive at Policy Expert, discusses his firm’s entry to the Customer Champion of the Year – Insurer award

IT Awards 2025

Insurance Times Awards: Hiscox makes claims vision ‘a living, breathing part’ of its culture

2025-12-01T17:30:00+00:00By Insurance Times

Chris Douglas, head of claims operations at Hiscox, explains his firm’s entry to the Customer Champion of the Year – Insurer award

IT Awards 2025

Insurance Times Awards: Covéa Insurance on transitioning to ‘proactive risk management’

2025-12-01T16:30:00+00:00By Insurance Times

Stephen Long, claims, IT and operations director at Covéa Insurance, talks about his firm’s entry to the Customer Champion of the Year – Insurer award

IT Awards 2025

Insurance Times Awards: Esure designs process to ‘reduce friction and boost confidence’

2025-12-01T14:30:00+00:00By Insurance Times

Alan MacEwan, chief operations officer at Esure Group, explains his firm’s entry to the Customer Champion of the Year – Insurer award

IT Awards 2025

Insurance Times Awards: Intact Insurance and partners highlight 'pioneering service' for schools

2025-12-01T13:30:00+00:00By Insurance Times

Alina Schatten, vice president for claims at Intact Insurance UK, discusses her firm’s entry to the Customer Champion of the Year – Insurer award alongside industry partners

News

Insurance sector ‘has work to do to rebuild customer relationships’ – Fairer Finance

2025-12-01T12:00:00+00:00By Yiannis Kotoulas

Fairer Finance said that the “collapse in customer switching behaviour may help explain the modest claims improvements, as insurers may have belatedly recognised the need to improve retention through better claims handling, rather than relying on customer inertia alone”.

IT Interview

James Nicholson: What to keep an eye on in the claims sector for 2026

2025-12-01T08:00:00+00:00By Harriet Scott

With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience

IT Awards 2025

Insurance Times Awards 2025: DAC Beachcroft confronts enablers driving post-OIC claims manipulation

2025-11-26T13:30:00+00:00By Insurance Times

Rob Fallows, head of intelligence at DAC Beachcroft, speaks on his firm’s entry to the Excellence in Fraud Mitigation category

IT Awards 2025

Insurance Times Awards 2025: Aviva halts two-thirds of fraudulent applications at quote

2025-11-26T12:30:00+00:00By Insurance Times

Kat Cunningham, underwriting fraud lead at Aviva, speaks on her firm’s entry to the Excellence in Fraud Mitigation category

News

Pub chain launches £85m action against Marsh

2025-11-26T12:28:00+00:00By Harry McNeil

‘The claim will be of interest to both the insurance and hospitality sectors in examining the professional standards brokers should be held to when placing insurance for groups of companies,’ says partner

IT Awards 2025

Insurance Times Awards 2025: FintechOS reveals strong insurer uptake of its AI claims proposition

2025-11-25T19:00:00+00:00

Gerry Goodwin, vice president for insurance in Western Europe at FintechOS, speaks about his firm’s entry for the Excellence in Claims Technology award

IT Awards 2025

Insurance Times Awards 2025: Allied Universal’s strategy to disrupt claims fraud

2025-11-25T18:00:00+00:00

Andrew van der Westhuizen, managing director at Allied Universal Compliance and Investigations, speaks about his firm’s entry for the Excellence in Claims Technology award

IT Awards 2025

Insurance Times Awards 2025: UnlikelyAI uses neural and symbolic AI to cut errors in claims

2025-11-25T17:00:00+00:00

Tom Fairey, chief growth officer at UnlikelyAI, speaks about his firm’s entry for the Excellence in Claims Technology award

IT Awards 2025

Insurance Times Awards 2025: Sprout.ai claims 96% accuracy in claims processing

2025-11-25T16:00:00+00:00

Roi Amir, chief executive at Sprout.ai, speaks about his firm’s entry for the Excellence in Claims Technology award

IT Awards 2025

Insurance Times Awards 2025: ClaimSorted shows how 'claims teams can benefit enormously from technology'

2025-11-25T15:00:00+00:00

Pavel Gertsberg, chief executive and co-founder at ClaimSorted, speaks about his firm’s entry for the Excellence in Claims Technology award

IT Awards 2025

Insurance Times Awards 2025: How GT Motive aims to redefine image recognition in claims

2025-11-25T14:00:00+00:00

David Vella, managing director at GT Motive UK, speaks about his firm’s entry for the Excellence in Claims Technology award

News

Weather claims swell as insurer payouts reach £4.6bn

2025-11-25T12:08:00+00:00By George McDade

‘Building resilience into new homes is essential if we’re to manage the growing risks posed by climate change,’ says head

Analysis

In Focus: How should the industry adapt to AI written insured submissions to prevent accidental application ‘fraud’?

2025-11-24T08:00:00+00:00By Harriet Scott

During the latest Insurance Times TechTalk Live event, the discussion raised the issue of increasing use of AI by customers to write policy inception or claims submission materials, leading to non-deliberate misrepresentation caused by AI-generated inaccuracies. How should the industry face this emerging threat while safeguarding the customer experience?

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