Q1 1 The FSA rules permit the comparison of products which meet the same needs or were designed for the same purpose.

Q2. 1 The advising and selling rules set out how the insurer or intermediary should analyse the customer's requirements and how this analysis should be presented to the customer.

Q3. 4 The advising and selling rules differentiate between advised and non-advised sales.

Q4. 2 The client's sale is non-advised, as she receives only information about the product and no advice, opinions or recommendations about it.

Q5. 1 An intermediary must disclose the commission that it is to be paid on a sale to any commercial customer who asks for this information.

Q6. 1 As the club will be acting as the intermediary to its members in this case, you are obliged to ensure that they hold the correct authorisation to undertake business in this way.

Q7. 1 The FSA rules forbid unfair inducements, but does not specify inducements that are unacceptable, instead describing them in general terms.

Q8. 2 If any actual or potential insurance business would conflict with the duty that an intermediary has to a customer then the business must be directed or referred elsewhere.

Q9. 1 The duty to disclose information about the firm itself and the services that it will provide is known as 'status disclosure'.

Q10. 2 The initial disclosure document must contain details of the services that the firm will be providing to the customer, among other things.