Artificial Intelligence

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News

Aviva to launch insurance app on ChatGPT

2026-03-25T07:00:00+00:00By

’The app is simple to use, allowing customers to get a home insurance quote with just a few questions,’ says chief executive

Ericson Chan keynote _Zurich IIE 2024

News

AI returns depend on redesigning job roles – Ericson Chan

2026-03-23T10:00:00+00:00By

‘Return on investment has to come from a set of structured approaches,’ says group chief information and digital officer

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News Analysis

Insurance fraud sector exemplifies the ‘good and bad uses of AI’

2026-03-20T08:00:00+00:00By

’Fraudsters are using AI in the same way that we are looking to use it within our organisations, such as for reconnaissance, target identification and research – the world of AI fraud is moving very quickly and is going to be a challenge for us,’ says director

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News

Aviva claims industry first with new AI underwriting tool for CI cover

2026-03-19T07:00:00+00:00By

’By bringing AI summarisation to the protection market, we’re helping more customers get the protection they need more quickly,’ says chief underwriting officer

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News

High Five: Catch up on the biggest stories this week

2026-03-13T15:04:00+00:00By Insurance Times

Insurance Times rounds up the top five stories making headlines across the market from 9 to 13 March 2026

Leyla Delic

News

Axa XL appoints ex-Aon head as chief technology and AI officer

2026-03-12T14:10:00+00:00By

’She will shape our technology roadmap and drive the deployment of AI capabilities across our organisation to enhance our offerings and drive operational efficiencies,’ says chief executive

Sophia Pilkington-Miksa ManyPets

IT Interview

Sophia Pilkington-Miksa: Inside ManyPets’ shift from external technology to in-house innovation

2026-03-11T08:00:00+00:00By

‘It’s never been easier to get ideas at low cost in front of customers and get feedback quickly,’ says chief product officer

Paul Templar

News

Aon signs multiyear deal to transform delegated authority operations

2026-03-10T12:00:00+00:00By

’This engagement demonstrates that leading global brokers recognise intelligent automation as critical to delivering superior client outcomes and operational excellence,’ says chief executive

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News

Aviva to introduce ‘virtual agent’ that can handle claims phone calls

2026-03-09T11:30:00+00:00By

’We think that will be a great customer experience because they’re going to be waiting for less and get their answer,’ says director

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IT Interview

EY’s Jonathan Zhao: What Britain’s insurers can learn from Asian markets

2026-03-05T08:00:00+00:00By

Jonathan Zhao, global insurance leader and Hong Kong financial services managing partner at EY Advisory tells Insurance Times why Asia Pacific is leaving Europe behind on insurance innovation, why boardrooms are immobilised by AI and why UK insurers must stop looking inward.

AI human robot interface

Sponsored Content

AI reality in the UK and Europe moves from pilot to production – EXL

2026-03-03T15:00:00+00:00By Mohit Manchanda

Sponsored content: Mohit Manchanda, SVP and EMEA business head for insurance, healthcare and life sciences at EXL, discusses how AI is moving from idea to implementation in the insurance sector

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News

Price Forbes announces Mea Platform as AI solutions provider

2026-03-03T12:14:00+00:00By

‘We are continually focused on improving how we serve clients while strengthening operational efficiency,’ says chief operating officer

AI, chat function

News Analysis

Briefing: Is AI about to rewrite the rules of insurance distribution?

2026-02-26T11:00:00+00:00By

ChatGPT could be about to follow in the distribution footsteps of price comparison websites – but what are the Consumer Duty considerations that could hamper this model’s progression and uptake?

Mike Edgeley 2 hi-res

News Analysis

Briefing: AI and commercial insurance broking – existential threat or strategic opportunity?

2026-02-25T09:00:00+00:00By

Artificial intelligence has the potential to define what great broking of the future looks like, with powerful use cases bolstering productivity

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