Exit follows trading director's retirement announcement

Aviva’s customer services director, Paul Pancham, has left the company to pursue other interests.

The departure comes amidst speculation of a wider management shake-up at the insurer, led by chief executive Igal Mayer.

Pancham joined Aviva, formerly Norwich Union, in 2005 following its acquisition of Solus.

In June, Aviva’s trading director responsible for Scotland and the North, George Berrie, announced plans to retire at the end of this year.