Aviva News
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NewsAviva set to open a new onshore operation in US commercial lines
’We’re building on the foundations of our US wholesale business underwritten in London and are confident about the opportunity writing in the US surplus lines market gives us,’ says chief executive
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NewsAviva to launch insurance app on ChatGPT
’The app is simple to use, allowing customers to get a home insurance quote with just a few questions,’ says chief executive
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NewsNine in 10 brokers prefer regional insurer presence
‘Brokers continue to tell us that strong relationships and face-to-face engagement are central to their success,’ says managing director
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NewsFantasy Football: Insurance’s top managers give advice for blank gameweek 31
Arsenal, Manchester City, Wolverhampton Wanderers and Crystal Palace are all without a fixture, so their players will score no points
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NewsAviva claims industry first with new AI underwriting tool for CI cover
’By bringing AI summarisation to the protection market, we’re helping more customers get the protection they need more quickly,’ says chief underwriting officer
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NewsHigh Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 9 to 13 March 2026
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NewsAviva’s Jason Storah: ‘Personal lines market needs a bit of rope’
Personal lines rates must rise – especially in the motor market – otherwise ‘the industry just can’t last too long’, says UKGI insurer leader
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NewsAviva is not ‘knee jerking’ in reaction to ‘tough’ commercial lines market – Jason Storah
UKGI boss says that commercial lines rates are ‘down about 6% to 7%’, creating ‘tough trading conditions’ that ‘are going to continue through this year’
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NewsAviva issues statement after DLG slapped with £10.6m fine
’This is an historical issue relating entirely to a period before Aviva completed its acquisition of DLG in July 2025,’ says insurer
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NewsAviva to introduce ‘virtual agent’ that can handle claims phone calls
’We think that will be a great customer experience because they’re going to be waiting for less and get their answer,’ says director
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News‘Earnings are starting to come through’ for DLG under Aviva ownership – despite 400 staff exits
Direct Line Group contributed £174m to Aviva’s operating profit for 2025’s second half, supporting a 50% uptick in the insuer’s personal lines GWP for last year
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NewsAviva’s UK and Ireland arm boosts operating profit by 52% and PL growth after DLG acquisition
’We’ve seen huge progress in personal lines – and this speaks volumes about the power of our combined business with Aviva and DLG,’ says chief executive
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NewsAviva broking talent programme welcomes largest ever cohort
’By giving rising stars access to a great network and high-quality learning, we hope to give brokers’ most promising individuals all the tools they need to get ready for the future,’ says broker distribution director
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NewsHigh Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 23 to 27 February 2026
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NewsAviva restructures GCS leadership team as Probitas chief executive exits business
’GCS is in a strong position and we are committed to continuing to build a market-leading dual stamp specialty insurance business,’ says chief executive
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NewsAviva’s 2025 tech investment drives increased service speed – Rebecca Gambrell
As a result of new tech deployments last year, 84% of new business referrals are now responded to in less than an hour, while 60% of calls are answered in 30 seconds or less, says managing director
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NewsAviva appoints new group CIO as veteran retires
’This is a very important appointment for Aviva,’ says chief executive
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NewsAviva promises ‘more to come’ around scheme partnerships after mimicking MGA type tech
The insurer’s digital referral process aims to facilitate ‘proactive’ conversations with brokers, rather than reactive ones
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NewsAviva promotes for new head of SME optimisation
’His experience gives him a unique perspective that will be invaluable as we continue to strengthen and evolve our SME proposition,’ says managing director
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NewsHigh Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 16 to 20 February 2026
