NIG was the only insurer on the panel that recorded a reduction in its overall performance

AXA has been ranked as the top performing insurer overall for an 11th consecutive time in the latest bi-annual Brokerbility survey.

The insurer recorded an overall satisfaction score of 83.19%, an improvement of 0.37% from the previous study in September.

RSA came second at 80.24%, an increase of 2.4 points.

The majority of insurers on the panel recorded an improvement. But Allianz’s score remained flat, while NIG recorded a reduction in its overall performance, down 2.29 points to 73.37%.

AVIVA Bonus was rated top in underwriting at 78.80%, while AXA was also the leading insurer in the claims (79.46%) and accounts categories (93.60%).

The bi-annual research rates insurer performance when dealing with claims, underwriting, accounts and overall satisfaction.

It involved Brokerbility’s seven key insurer partners – AXA, Allianz, Aviva, AIG, NIG, RSA and Zurich.

Brokerbility managing director Ian Stutz said, “We’re pleased with the overall improvement in insurer performance which our latest bi-annual survey has revealed. 

“There’s no doubt that our insurer partners have upped their game by adopting a much more business like approach to our brokers needs. 

“In an increasingly crowded and competitive marketplace, both insurers and brokers much continue to work together to deliver our customers a winning proposition.”

AXA commercial lines and personal intermediary chief executive Amanda Blanc added: “Even though AXA has topped every Brokerbility service survey since 2011, there is always some trepidation prior to the results being released as the standards that Brokerbility set are so high and they keep raising the bar.

“So it is very satisfying that we have once again come out top, particularly in claims, where we have put in a lot of work being more transparent about the whole claims process both with brokers and customers.

“As I say every time the results come out, we won’t become complacent but they are a testament to what can be achieved when brokers and insurers are strategically and culturally aligned.”