Perhaps Michael Warman (Letters, 23 September) should take a leaf from our book. When we are kept waiting on the phone by insurers, for anything over 10 minutes, we deduct an amount from their accounts at £1 per minute, itemising the date and telephone number. To date there have been no 'comebacks' and it does make one feel a bit better.
Name & address withheld
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The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
