Claims – Page 10
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AnalysisIn Focus: How should the industry adapt to AI written insured submissions to prevent accidental application ‘fraud’?
During the latest Insurance Times TechTalk Live event, the discussion raised the issue of increasing use of AI by customers to write policy inception or claims submission materials, leading to non-deliberate misrepresentation caused by AI-generated inaccuracies. How should the industry face this emerging threat while safeguarding the customer experience?
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NewsAwaab’s Law set to transform housing claims sector – Paul Squires
’Landlords who can demonstrate robust compliance may be rewarded with more favourable insurance terms, while those who cannot may struggle to find insurance at all,’ says partner
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IT Awards 2025Insurance Times Awards 2025: Axa Commercial boosts retention 71% with AI onboarding tailored to gen Z
Tina Higgins, head of claims development at Axa Commercial, discusses her firm’s entry to the Excellence in Professional Development category
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News AnalysisInsurers face growing exposure as surge in workplace stress escalates
‘The biggest overarching driver we see is awareness – we’re all far more aware of mental health and its impact on business,’ says broker
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IT Awards 2025Insurance Times Awards 2025: DWF Law combines legal expertise with data analytics
John Lezemore, partner at DWF Law, speaks about the company’s entry to the Business Partner of the Year category
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NewsABI data shows annual fraudulent claims remain above £1bn
‘With insurers continuing to detect over £1bn worth bogus claims, the fight must continue,’ says head of fraud
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NewsEssex town near Romford tops uninsured driver hotspot list
‘Whilst drivers who purposely flout the law will continue to be tackled by police, MIB is committed to reducing uninsured driving,’ says report author
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NewsWoodgate and Clark promotes for new managing director as Eveling steps down
’I look forward to working closely with my co-directors along with our talented senior leadership team to build on this strong foundation,’ says appointee
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News AnalysisSector should not aim to implement AI as a ‘be-all and end-all’ solution
’The AI can recommend a course of action, but the handler has to take the final decision,’ says chief executive
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NewsMotor premiums fall for third quarter amid continued claims pressures
‘Three straight quarters of falling motor premiums will be welcome news for drivers and the industry alike,’ says director
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NewsInsurers with low claims acceptance rates named by Which?
’The home insurance market is currently failing to meet customer needs and require urgent regulatory action,’ says director of policy and advocacy
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News AnalysisPrices plummet as diesel vehicles ‘biding their time before the scrap heap calls’ – Percayso Inform
The resale price of electric cars has rebounded from a record low in April 2025, while diesel vehicles continue to haemorrhage value, according to the latest used vehicle market data from Percayso Inform, released in partnership with Insurance Times
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Sponsored ContentCase complexity and Consumer Duty transforming accident and health claims management – Gallagher Bassett
Sponsored content: Victoria Lee, head of claims for accident and health at Gallagher Bassett, explains how claims management has had to adapt to new challenges
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NewsInsurers paid out nearly £200m in cyber claims in 2024
‘The sharp rise in cyber insurance claims highlights how pervasive and sophisticated cyber attacks have become – and this trend is only set to accelerate,’ says head of cyber security
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NewsAon launches AI-assisted claims co-pilot service
‘Expert advocacy combined with AI-driven analytics gives our clients superior visibility and control,’ says chief claims officer
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IT Awards 2025Insurance Times Awards 2025: DWF Law LLP delivers best-practice Grenfell claims resolution for 1,000 bereaved
Perry Hill, partner at DWF Law LLP, talks about the company’s submission for the Claims Partner of the Year category
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IT Awards 2025Insurance Times Awards 2025: Winn Group improves customer engagement through Open Banking API
Clint Milnes, chief operating officer at Winn Group, talks about the company’s submission for the Claims Partner of the Year category
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IT Awards 2025Insurance Times Awards 2025: Sedgwick Legal Services innovation cuts claims lifecycles by over 400 days
John Hinton, managing director at Sedgwick Legal Services, talks about the company’s submission for the Claims Partner of the Year category
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IT Awards 2025Insurance Times Awards 2025: RDT partnership cuts 30% of manual claims process through automation
Luke Mardell, client relationship manager at RDT, talks about the company’s submission for the Claims Partner of the Year category
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IT Awards 2025Insurance Times Awards 2025: Markel Law delivers 100% instruction uplift and impressive NPS score
Deborah Nicholson, partner, crime and regulatory at Markel Law, talks about the company’s submission for the Claims Partner of the Year category
