Claims – Page 3
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News AnalysisMeltem Yazar: Claims Champion on how ‘every claims process can be improved’
Insurance Times’ Claims Champion of the Year explains why empathy, curiosity and questioning established processes are key to delivering fair customer outcomes
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NewsLondon’s subsidence timebomb – check your postcode here
New figures from property data intelligence firm Chimnie, published exclusively by Insurance Times, reveal that the overwhelming majority of London properties will be at risk of subsidence-related damage by the year 2080
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NewsProfessionals with extensive London market claims experience falling
‘It’s great we’re attracting new talent and must continue initiatives to do so, but we cannot afford to lose the depth, judgement and experience that sit within our mid-career professionals,’ says claims director
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WebinarWATCH: How is informal communication reshaping advice being given?
Insurance Times conducted a webinar in association with Hiscox that explores how digital channels such as WhatsApp, text and direct messaging are now embedded in day-to-day interactions
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AnalysisInformal communication ‘scope creep’ exposes CPS sector to ‘slowly changing claims environment’
‘Clients who are using these sorts of informal channels can create contractually and legally binding agreements and, if they then default on those agreements, or if they don’t deliver what the customer thought was being promised, then there’s a risk of being exposed to a claim,’ says partner
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NewsAddept Insurance expands personal legal expenses offering
’We have refocused and redesigned the cover so legal services club is increasing the relevance and enhancing the role of personal legal expenses insurance as an important and valuable add-on solution,’ says managing director
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NewsAviva cuts minifleet excesses to speed up claims
‘We are providing customers with a simple way to lower their excess at a time when cost is a real focus,’ says head of SME optimisation
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News AnalysisMotor and property spearhead recovery across UKGI’s biggest business lines
Data from Insurance DataLab reveals the green shoots of profitable recovery for UK, but what is driving it?
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NewsProtection insurers paid out £8bn in 2025
‘Protection insurance remains a cornerstone of financial resilience,’ says head
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NewsClaims mitigation and insurance policy limits becoming higher priorities for risk managers – Gallagher
‘The more you mitigate claims, the more risk you can take on your balance sheet – and then insurance becomes a stopgap insurance, as opposed to just something I need for day-to-day activity,’ says division managing director
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Sponsored ContentWhy staying up to date with engineering inspections matters more than ever – Allianz
Sponsored content: Martin Ball, head of Allianz Engineering Inspection Services, explains the importance of keeping up with vital safety inspections
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News AnalysisBriefing: Is more regulation really the answer?
The House of Lords has turned its attention to the UK insurance market, questioning the quality of customer outcomes – but in an already heavily regulated sector, surely the solution lies in data driven self-analysis, rather than adding new regulatory layers
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VideoWATCH: Insurance Times Claims Excellence 2026 highlights
The official video from the afternoon is out – can you spot yourself?
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NewsWaggel warns pet owners as heat-related claims surge
‘Heat-related illnesses can develop much more quickly than many owners realise,’ says chief executive
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IT InterviewSteven Darrah: Really Honest on ‘changing the narrative around insurance’ transparency
Following its May 2026 rebrand, the broker founder and chief executive says the business was ‘born out of a continued frustration with the insurance industry’ and has ‘jumped in with both feet’ to operate with transparency and accountability
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NewsAddept Insurance launches digital-first home emergency services
’By adopting a digital-first approach we can remove call centre volumes while increasing the service’s capacity to focus on contractor deployment and improving customer experience and control service costs,’ managing director
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News AnalysisBriefing: Ifed is taking the fight to travel insurance fraudsters
City of London Police’s Insurance Fraud Enforcement Department head Nik Jethwa describes the force’s efforts to tackle criminality targeting travel insurers
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NewsQuestGates launches loss adjusting pathway to strengthen surge claims capability
’By leveraging technology, we can progress cases faster, develop the next generation of adjusters whilst strengthening our surge capability with robust back-office support and additional capacity when needed,’ says chief operating officer
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NewsOver four million homes could be at risk of subsidence by 2070
‘Subsidence is an area where homeowners can easily be caught out, both by the risk to their property and by the excess they’d face on a claim,’ says head
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NewsClaims Excellence Awards 2026 in pictures
The photos are in for last night’s Insurance Times Claims Excellence Awards 2026 – can you spot yourself?
