Customer protests with hunger strike outside Direct Line HQ

A disabled protester has been on hunger strike outside Direct Line Group’s Bromley office, vowing to stay there until he dies. 

Malcolm Power, 53, is demanding DLG take action against a third party following a vehicle accident.

Power told the Bromley Times: “I don’t intend to eat anything. I am just going to sit here on my mobility scooter.

“I will stay here until I drop. I am not budging this time.

“I would rather be dead than lose justice.”

But Power has little chance of getting DLG to meet his demands. The UK’s biggest private car insurer has been vindicated after the Financial Ombudsman Service rejected Power’s complaint.

A DLG spokesman said: “After Mr Power had an accident last year, he made a claim and was fully compensated for the loss of his vehicle.

“He wanted to make a claim against the third party. We decided to settle on a 50/50 basis, as it became clear there was little chance of resolving the claim in his favour. DLG Legal Services were unable to act on behalf of Mr Power as a result.

“Mr Power was unhappy about that decision, and his complaint was referred to the Financial Ombudsman Service, who upheld our decision.”