Backchat often hears of brokers complaining about insurer service standards, but one insurer's claims helpline takes the biscuit.
A broker called to find out why there had been no response to a policyholder's query.
He was told that, despite having all the policyholder's information, the insurer had been unable to make contact because there was no dialling code on the phone number and they had no phone directories. Backchat wonders if they have ever heard of directory inquiries.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
