Direct Travel has selected Sabio consultants to work on a major new Workforce Optimisation strategy for its new call centre.

Sabio will work with Direct Travel to implement the flexible Open Wave Workforce Management (WFM) solution to manage its 120 call centre agents handling nearly one million travel insurance policies per year.

Ashley Clayton, head of Sabio's Workforce Optimisation practice said: "Contact Centres in the travel industry have sporadic workforce requirements. This makes Workforce Management – as a solution and as a business strategy – essential. With Open Wave and through working with our Workforce Optimisation consultants, Direct Travel will now be able to plan resource requirements accurately by considering seasonal trends when forecasting."

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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