Heath Lambert Insurance Services (HLIS) has appointed Paul Hickman as operations director at its Wakefield base.

Hickman joins HLIS after three years spent as operations manager for Primary Direct. He ran Primary's personal lines contact centre operations.

In addition, David Rudd has been appointed business and product development director. Rudd joined HLIS in 2001. Prior to that, he was responsible for product, e-commerce and business development at Halifax General Insurance Services.

HLIS managing director Paul Smith said the appointments significantly strengthened the company's management team in the Wakefield operations. Wakefield is the base for HLIS' personal lines business, covering home, motor and travel insurance.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.