I've just finished a summary of the ICOB rules, which I will be distributing to colleagues in the next day or two.

I am becoming ever aware that many of our plans for this year in relation to ICOB are now dependent to a large degree on insurers. It seems to me that insurers are being very quiet in terms of providing guidance to intermediaries to assist them comply with the rules.

An example is the policy summary. I have no idea at the moment how they propose to provide this to us. The insurers I have spoken to weren't sure and our software provider hasn't been forthcoming on the subject.

It is difficult for us to agree how we will manage ICOB without understanding how insurers will handle it. And of course, different insurers may do things a different way.

Name and address withheld

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