Insurer Analysis – Page 28
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IT InterviewJames Wright: New digital unit aims to give ‘our underwriters superpowers’
Insurers must get ‘comfortable with uncertainty and failure’ if they are to succeed in today’s fast-changing, tech-driven insurance environment, adds software consultant
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FeaturesOpinion: Hard graft ahead as brokers cement post-pandemic role
Editor Katie Scott explains why resilience is still important as the UK starts to exit the Covid-19 lockdown, compared to last year’s pandemic peak
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IT InterviewLucinda Charles-Jones: Doing the ‘right thing’ for employees will benefit customers too
‘Smart working’ will be as ‘transformative in the future of work’ as the introduction of computers
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FeaturesBriefing: Industry and government at loggerheads over ALKS
While the insurance industry is raising red flags over safety concerns, the government is determined to push ahead with autonomous driving technology – it will all come down to public perception
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IT InterviewSemi-autonomous vehicles are ‘good news’ for claims exposure
However, data from motor manufacturers must be shared with the insurance industry to support premium and liability calculations
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FeaturesJessie Burrows: ‘In a fast-changing world, doing nothing is a very dangerous strategy’
Embracing self-serve in the insurance industry will be essential moving forward
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IT InterviewInsurance2025: Insurance Industry Keynotes, 2021
Broker and insurers that work well together will succeed in innovation around risk, says insurer GI chief executive
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FeaturesBriefing: Firms must show consistency to rebuild client trust
As the industry emerges from the tangle of policy wordings unraveled during the FCA’s business interruption action, the case for consistency from insurance businesses has never been clearer
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IT InterviewStephen Catlin: There’s ‘more pain to be suffered’ as market remains in Covid-driven ‘turmoil’
The direct market is assuming control from reinsurers to steer pricing corrections, while the ‘far-reaching financial consequences’ of the pandemic are yet to be fully understood by the industry, says (re)insurance chief executive
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News AnalysisInsurance2025: Personal Lines Keynotes, 2021
Firms’ differing interpretations and pace of change ahead of the FCA’s pricing reform deadlines could pose problems as the industry seeks to eliminate price walking
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IT InterviewJames Reader: Covid-19 pandemic is ‘turning point’ for accelerating consumer trends
EOW (escape of water) risk management will provide ’opportunity to change the relationship’ between insurers and customers, from ’a grudge purchase to one where there is an ongoing dialogue’, says chief executive
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IT InterviewAnt Middle: Pandemic has been ‘fascinating period to take on leadership’
Chief executive says pride in the business has created momentum, while chief distribution officer applauds its bond with brokers
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IT InterviewAgeas to ‘double down’ on broker-led personal lines in new strategy
Chief executive explains how ‘there’s real opportunity’ for Ageas as it homes in on its ‘heartland business’ with brokers
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News AnalysisIndustry reacts to ‘far-reaching’ implications of FCA’s price walking remedies
Although the industry supports the aims of the FCA’s pricing review, there are unintended consequences that must be considered by the regulator and insurers alike
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News AnalysisCovid-19 pandemic exacerbates fine art insurance’s hard market conditions
The art sector is heavily reliant on social contact, so the uncertainty of the coronavirus lockdowns have created added risks and challenges from pushing sales online
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FeaturesInsurers must revisit unclear policy wordings to ‘rebuild bridges with customers’
The FCA’s test case action brought ambiguous business interruption policy wordings to the fore, however the final judgment will very likely have ramifications across numerous lines of business. Insurance Times takes a closer look at the impact on insurers and brokers
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Online onlyBriefing: Insurers facing broker backlash for Covid service
Insurance Times Five Star Rating Report: Commercial Lines is about to be released. This broker survey of insurer service will show some players are performing poorly
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FeaturesAllianz Insurance exposed to BI claims through broker wordings
Chief executive adds that the insurer has seen 3,000 new business interruption claims following the Supreme Court’s judgment in January
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FeaturesBriefing: The Covid-19 pandemic ‘has become far less of an acceptable excuse for poor service’
While the industry debates service standards during the reign of Covid-19, Insurance Times editor advocates embracing the ‘new normal’ rather than longing for pre-pandemic days
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FeaturesFirms exposed to underinsurance as reputation becomes ‘massively growing risk issue’
Reputation-related insurance products are expected to become a ‘staple’ within the next five years as this risk becomes a rising agenda item for businesses
