Insurer Analysis – Page 32
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FeaturesTop five Lloyd’s managing agents fall to underwriting loss as Covid hits hard
Insurance DataLab gets behind the numbers of Lloyd’s largest managing agents exclusively for Insurance Times – the stats show that coronavirus-driven losses are still sucker punching businesses
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FeaturesIn Focus: What features do brokers want to see on software platforms?
Industry commentators discuss what innovation they would like to see on broker software platforms
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FeaturesBriefing: Aviva delights shareholders, but long-term questions remain
Chief executive Amanda Blanc’s long-term vision for Aviva remains in question
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News AnalysisGhost broking continues to be a ‘substantial problem’ for the industry
As the IFB warns new and younger drivers about bogus car insurance policies, Insurance Times finds out what this means for the industry
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FeaturesBriefing: Will anyone admit to price walking?
Transparency around remedying price walking practices could provide a reputational boost, but will any businesses ‘fess up and make their strategy changes public?
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FeaturesBriefing: Can offering a good customer experience lead to higher profits?
There’s always been talk of how good customer service can work wonders for your bottom line, so I’ve done the maths to find out the real impact of customer experience on underwriting profits
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FeaturesTop insurers and brokers for customer experience revealed
While motor insurers battle it out for first place when it comes to customer experience, Insurance DataLab showcases the impact of poor complaints handling on CX, analysing whether brokers or insurers have the upper hand statistically
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FeaturesBriefing: Gefion bankrupt - why do brokers lose their senses with unrated insurers?
Gefion’s bankruptcy repeats the familiar tale of unrated insurers
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FeaturesBriefing: Industry ‘nervous’ about potential ‘avalanche of claims’ missing from OIC portal
At long last, the Official Injury Claim portal is here. Insurance Times’s Fraud Charter attendees reveal current concerns with its functionality amid low claims notifications
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FeaturesBriefing: Aviva, Allianz, RSA and AXA - who’s top and why it matters
Insurance Times places Aviva, RSA, AXA and Allianz under the microscope on underwriting combined ratios
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FeaturesLloyd’s boss John Neal has ‘big ambition’ to build the most advanced insurance marketplace
Neal says he is ’particularly encouraged by the human spirit of colleagues across the market during an exceptionally tough period’
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FeaturesOpinion: Claims shop window applauded for pandemic-driven innovation
Editor Katie Scott explains why this year, celebrating claims excellence is all the more pertinent
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FeaturesEtrading assists broker resilience, but delayed referral times cause frustration
Etrading rather than ‘e-transacting’ needs to be the focus moving forward if insurers and brokers are ‘to really develop a meaningful understanding of the business and opportunities’
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IT InterviewCar insurance needs to adapt for ‘changing marketplace for the future’ – LV=GI
Insurers will have to adapt to bring ‘value’ to the consumer beyond insurance, says insurer managing director
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FeaturesFraudsters unafraid to ‘exploit hard times’ for insurance scams
Insurance industry needs more time to understand the ‘ripple effects’ of recession-induced fraud
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News AnalysisSoaring professional indemnity insurance pricing and low trust creates ‘perfect storm’
An expert panel at Biba’s conference last month discusses the current state of the professional indemnity insurance market
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FeaturesIn Focus: How are broker schemes innovating to accommodate new risks?
Industry experts discuss the ways in which broker schemes are innovating to cover new risks, such as SMEs, e-scooters and short term rental accommodation
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FeaturesThe Big Question June 2021: What steps are insurance firms taking to combat climate change?
ShareAction’s latest data revealed that insurance companies are failing to use their influence to fight climate change. In response to this and in recognition of World Environment Day this June, Insurance Times asks insurance businesses what action they are taking to reduce damage to the planet
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FeaturesBriefing: Amid senior exits at Aviva UKGI, what’s really going on?
Aviva has had a hat-trick of senior exits. What is going on?
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FeaturesTop five insurers ranked on underwriting performance – which is the most profitable?
The latest analysis of insurers’ SFCRs for 2020 has revealed that being the biggest business is not always best. Insurance Times and Insurance DataLab take a closer look at the financial results from the five biggest underwriters…
