Members of the Vehicle Builders' and Repairers' Association are being advised to negotiate their way out of unprofitable approved repairer contracts for the sake of their own survival.

Ron Nicholson, VBRA director-general, warned that the provision of free extras, such as courtesy cars and free delivery, were an unfair burden imposed by insurers.

He said that recent mergers between insurers were also creating uncertainty and had resulted in some vehicle repairers losing up to 40% of their approved business overnight.

Nicholson said: "Insurance companies, as financial institutions, are obliged to gain the total benefits of the economies of scale created and part of that process is the streamlining of their approved repairer networks."

He continued: "Some repairers have accepted revised contracts with a promise of additional volume, but others have seen their agreements terminated."


The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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