Voice applications are to be made available to insurance companies to allow faster, and more cost-effective, standards-based opportunities.

Provided by Gold Systems, which specialises in voice and wireless web solutions, it will be marketed jointly with TC Group, a company that provides business and technology solutions to the financial services industry.

Gold Systems European managing director Ron Griffiths said the joint marketing approach “will benefit insurance companies looking to deliver voice services to their customers”.

The system will assist insurers in handling more capacity in their contact centre infrastructure without in-creasing costs or downgrading services.