Andrew Neil, former editor of the Sunday Times and current executive chairman of Sky TV, will host the Countrywide Conference 2000 at the International Convention Centre in Birmingham on February 22.
The theme is "Getting to grips with your future" and Countrywide has lined up a strong programme of speakers, covering e-commerce, the insurance market and new technologies, combined with fresh views on consumer relations from leading UK businesses such as Tesco and Virgin.
Dozens of companies will be exhibiting their latest products and initiatives. Those arriving the night before can join the Countrywide team for drinks and snacks at the Sports Cafe near the ICC.
To book a place, ring Countrywide customer services on 01733 55 55 59.
| Countrywide Conference 2000 timetable: | |
| 09.00 | Theatre presentations. |
| 09.00-09.20 | Improving your margins, Jennifer Jarret, FCII, IMC 2000. |
| 09.25-09.45 | Regulating your future, Chris Woodburn, GISC chief executive. |
| Conference Session 1 | |
| 10.00-10.10 | C2K - setting the agenda, introduction by Andrew Neil. |
| 10.10-10.30 | The challenges facing our market, Frank Shaw, Across the Millennium Intelligence Unit, programme director. |
| 10.30-10.50 | The truth about e-commerce and your business, Darryl Mattocks, Travelstore.com. |
| 10.55-11.15 | Nothing less than a revolution, Jim Davis, Countrywide Insurance Marketing, managing director. |
| 11.15-11.40 | Misys, the internet and you, Ivan Martin, Misys Insurance Division, chief executive. |
| 11.40-11.55 | The Windows evolution Philip Bell, Misys Financial Systems, managing director. |
| 11.55-12.10 | The revolution starts here Jim Davis, Countrywide Insurance Marketing, managing director. |
| 12.15: Lunch break, exhibition, open theatre presentations. | |
| 12.45-13.05 | Getting more out of your system, Eric Webb, Misys User Group. |
| 13.20-13.40 | Improving your margins, Jennifer Jarret. |
| 13.55-14.15 | Regulating your future, Chris Woodburn. |
| Conference Session 2 | |
| 14.30-14.35 | Why caring for customers delivers profit, introduction by Andrew Neil. |
| 14.35-15.05 | Why having a customer service strategy is important for your business. Stuart Smith, Tesco,superstore manager. |
| 15.10-15.40 | Training your staff to be customer focused, Peter Alvarez, Virgin Atlantic, customer service training manager. |
| 15.45-16.30 | Understanding your clients, Allan Pease. |
| 16.30: Exhibition Open | |
| 17.30: Closes | |
