News Analysis – Page 189
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FeaturesA new era of claims and underwriting collaboration
Tough conditions require better collaboration between insurers’ underwriting and claims teams, but businesses that are spread out across the UK fear they will struggle to compete with more compact
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Online onlyAviation insurance: a buyers' market
Competition may be intense and margins tight but aviation insurance coverage remains a buyers’ market. In the first of a new sector-based series, StrategicRISK looks at what the future holds for the global aviation industry
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Online onlyAre major corporations buying reputation insurance?
About 95% of corporations have suffered a major reputation crisis in the past 20 years, according to Willis, but adoption of reputation cover has been sluggish
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Online onlyInsurers criticise claims management companies
Competition Commission told CMCs to blame for high motor repair costs
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Online onlyCommercial lines shows signs of turnaround
Aviva and AXA among insurers whose results demonstrate improvement, but Ageas continues to struggle
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Online onlyThe Knowledge: business excellence
This month’s edition looks at how a keen focus on service can help brokers beat the competition
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Online onlyFirst-half calm before the storm?
The first-half results for GI businesses looks encouraging so far, but insurers still have their work cut out
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Online onlySpotlight on commercial lines e-trading
Commercial lines brokers lag behind personal lines brokers on e-trading, and they face tough choices, both between lines and delivery systems
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Online onlyCould Towergate now target Oval?
Consolidator faces dilemma over finance options for prospective acquisition
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Online onlyAll eyes on Robin Spencer
The market is looking to Aviva’s UK chief executive to make decisions and get vocal
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People & OpinionClaims: take nothing for granted
Motor insurers pricing aggressively in anticipation of falling claims costs risk getting caught out
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Online onlyWillis beats rivals on organic growth
Broker turns in third consecutive quarter of growth – though costs remain a problem
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Online only45% of travel claims bogus, says VFM
Claims handling firm’s investigation reveals fraud in the sector is rising rapidly
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Online onlyAIG clarifies commercial COR as 96.4% overall
AIG Europe restructuring meant standard calculations provided in Insurance Times report excluded ‘other technical income’ and overstated CORs
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Online only
Swinton starts to rebuild – again
Christophe Bardet has his work cut out to put Swinton back on track after another scandal
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Online onlyThe Knowledge: personal lines pricing
This month’s edition looks at the balancing act brokers face in offering keen prices while providing high-quality products and good service. At the same time, dual pricing is now under the regulator’s spotlight
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Online onlyEx-branch manager lifts lid on Swinton sales tactics
While a new boss has been ushering in change from the top down at Swinton, we take a look back at the history behind last week’s record £7.4m fine
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Special ReportsAll change at the claims portal
The road traffic accident claims portal is to include employers’ liability and public liability claims up to £25,000, and the timeframe for insurers to admit or dispute liability will be slashed
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