News Analysis – Page 70
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IT InterviewCustomer engagement set to be boosted by greater use of digital and AI, says Ageas claims director
With the Covid-19 pandemic accelerating both customer and staff comfort in using digital communications and processes, insurer and customer engagement is expected to go up a notch in 2021, predicts UK claims boss
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Online onlyBriefing: Bitcoin … rat poison squared or exciting for insurance?
Bitcoin has enjoyed huge returns, making many rich. But can insurance help in this daring new world of cyrptocurrencies
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IT InterviewOrganic growth is the DNA of Specialist Risk Group says broker chief executive
Warren Downey has big plans for SRG this year. Insurance Times catches up with the broker boss to uncover the firm’s objectives since receiving a funding injection from private equity investor HGGC
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News AnalysisInsurers must ‘adjust reserves accordingly’ as PI ruling will ‘significantly add’ to claims costs
The Swift v Carpenter ruling set the bar for accommodation costs in personal injury cases involving a long life expectancy and low interest rates, but what is the financial domino effect on insurers? Insurance Times takes a closer look
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News AnalysisCovid-19 pandemic sees more insurers exit financial failure insurance
As of January 2021, policyholders will not be able to renew financial failure insurance to comply with Package Travel Regulations, meaning they cannot trade. Insurance Times explores options for these customers and what brokers can do to help
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FeaturesBriefing: Insurers must be ‘mindful’ of recession-induced fraud
Insurance companies need to issue a war cry to customers, using transparent communications and fraud education to work together to stamp out Covid-linked fraud
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FeaturesChanging agricultural trends set to influence farmers’ insurance needs – McLarens
Leaving the European Union will mean plenty of change for UK farmers, including the diversification of crops away from just food production. Insurance Times explores how this will impact on farmers’ insurance requirements as the agriculture sector’s risk profile grows
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News AnalysisComparetheMarket fine exposes perils of ‘most favoured nation’ clauses
’Most favoured nation’ clauses have existed longer than there have been PCWs, but ComparetheMarket’s recent fine shows how they can undermine the market
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NewsOpinion: Preparing for the next wave of claims
Climate change is so big that we do not even see it as a wave that may “break” and cause havoc for us, writes Hans Læssøe, founder of AKTUS
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NewsConveyancing firm’s demise highlights solicitors’ PI cover crisis
The 24 staff of conveyancing firm Notary Express should have been enjoying a well-earned Christmas break after a successful year. Instead they are having to find another job because no insurer will cover the professional indemnity risk
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AgendaWhat will the post-lockdown London market look like?
The Covid lockdown has forced London market members to re-assess what the purpose of a physical office is
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NewsBuilding back better with simpler insurance products
The Covid-19 pandemic has created the need for an overhaul of insurance, but the industry must make sure that the products it creates in response are fit for purpose
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NewsUS private equity firm buys majority stake in broker Specialist Risk Group
SRG has a pipeline of acquisitions planned for next year on the back of its fresh investment
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IT InterviewCovid spurring insurers to work more closely with insurtechs – Instanda
Instanda’s Tim Hardcastle tells Insurance Times why the pandemic has been a catalyst for insurers to work with external partners
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IT InterviewThe ‘single biggest challenge’ for brokers is capacity says Miller boss
Broker chief executive explains that ‘we’re having to work much harder for our clients to make sure we get them the deals done that they need’
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IT InterviewInvestment platform Seedrs aiming to become ‘go to’ funding source for insurtech
Seedrs chief investment officer tells Insurance Times about the firm’s ambitions as well as the state of the investment landscape during the pandemic
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News AnalysisBrokers demand ‘much better service’ from insurers amid tightened lockdown regime
Against a backdrop of stricter lockdown restrictions, brokers tell Insurance Times that they are unimpressed with insurer service as some have ’attempted to shirk their responsibility’
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FeaturesBriefing: The LiP portal a year on – still no nearer to being launched?
The personal injury sector is chomping at the bit to discover whether the LiP portal will actually be ready for use come April 2021 – this has no doubt felt like a long, nail-biting waiting game for industry professionals
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IT InterviewCovid-19 pandemic exacerbates opioid crisis as claims surge again
With the Covid-19 pandemic still ongoing, there has been a surge in claims for opioids. Sedgwick’s senior medical officer tells Insurance Times why the situation has worsened and what the loss adjustor has been doing to tackle it
