Axa Partners UK and Ireland enters long-term deal with train shuttle service

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The insurer plans to help the travel service ’strengthen the product offering and value that is added during the customer journey’

Axa Partners UK and Ireland has partnered with Eurotunnel Le Shuttle.

The insurer has been appointed to underwrite travel insurance policies that are purchased by customers alongside their Eurotunnel booking.

Axa Partners will also handle all associated travel insurance claims, including providing customers with medical assistance - if needed - while abroad.

Long-term, both brands will work together closely with a view to growing Eurotunnel’s existing travel proposition. Axa Partners’ role in the partnership will be to act as a driving force to help enhance the insurance products already offered by Eurotunnel.

The insurer also hopes to identify other areas that the two businesses can collaborate on, to provide additional benefits to customers in the future.

Peace of mind

Speaking about the new partnership, Axa Partners UK and Ireland sales director Jason Wale said: “We’re excited to announce our new partnership with Eurotunnel and we are looking forward to helping [it] strengthen the product offering and value that is added during the customer journey.

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“With a customer first ethos, Axa Partners prioritises the provision of quality products and exceptional customer service and we are pleased that Eurotunnel [shares] this mutual ambition.

“Our aligned values put us in a great position to help Eurotunnel grow throughout our new, long-term partnership and provide the best assistance possible to customers, when they need it.”

Eurotunnel chief commercial officer Deborah Merrens added: “As a trusted and well known insurer, we are pleased to be working in partnership with Axa Partners to provide travel insurance to our customers.

“Eurotunnel prides itself in offering the best travel experience possible. Therefore, it’s important that we are able to provide added value through the peace of mind of quality insurance and Axa Partners were able to deliver this.

“We very much look forward to working together in assisting our customers with this new travel proposition.”