The annual Insurance Times Broker Service Survey 2020/21 is now open to brokers nationwide. Brokers - how well has your insurer supported you during the last 12 months?
The Insurance Times Annual Broker Service Survey 2020/21, which powers the Insurance Times Five Star Rating Report is now open - and Insurance Times wants your views.
Over the last 12 months, there has been unprecedented challenges throughout the insurance industry. Brokers across the nation are facing significant challenges in the year ahead, emphasising the need for insurer partners to be providing a five star level of service throughout the insurance lifecycle.
Your views are vital in helping insurers shape their broker service in an evolving world. Those who take part will also receive a summary report. There are two surveys, one for commercial lines and one for personal lines. If you specialise in both, we’d welcome your input into both surveys - plus you’ll double your chances of winning a £250 John Lewis voucher.
Click below to take part and have your voice heard.
Over the past 15 years, the Insurance Times Broker Service Survey has set the agenda for broker-insurer relations, highlighting where brokers feel insurers perform well and turning the spotlight on where insurers fail to match brokers’ expectations.
In 2018, to make the findings more accessible to brokers, we introduced a star system to showcase the overall performance of insurers among five core service areas.
In 2019, commercial lines brokers awarded five stars to insurers Markel, Covea Insurance and Aviva. Markel and Covea Insurance were both awarded five stars by brokers for a second consecutive year, while Aviva moved from being awarded four stars in 2018 to being awarded five stars the following year, signifying the year-on-year improvement witnessed by brokers nationwide.
Eight insurers were awarded four stars by brokers; it will be interesting to see if insurers have built on or hampered the achievements made in the 2019 commercial lines survey.
Last year, personal lines brokers awarded five stars to insurers Chubb and Covea Insurance for a second consecutive year. Two insurers were awarded four stars by brokers, five insurers were awarded three stars and one insurer was awarded two stars.